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Connecting a custom domain to your Kajabi site allows you to use your own branded URL instead of the default Kajabi subdomain. This guide walks you through connecting your domain via nameservers, managing DNS settings, and setting up a custom email domain.

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Purchase through a domain registrar

Before connecting a custom domain, you must first purchase and register a domain through a domain registrar. A few common domain registrars that Kajabi users have chosen are:

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Connect a custom domain to Kajabi

To connect your custom domain via nameservers, you will need to replace the existing nameservers in your domain registrar with the unique nameservers that Kajabi has created for you.

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Connect the custom domain

Warning: Back up your DNS records before changing NameserversIf you use a webmail service (Google Workspace, Microsoft 365, etc.) on your custom domain, changing your Nameservers can break your email. Before you start:
  • Confirm who your webmail provider is.
  • Take a screenshot of all your existing DNS records, including MX (mail server) records.
  1. From the Kajabi dashboard, click Settings.
  2. Under Site settings, click Domain.
  3. Click Set up custom domain.
  4. Select Connect domain to Kajabi.
  5. Enter your domain into the domain name text box, then click Next.
  6. The next page shows you two unique Nameservers that Kajabi has created for you.
  7. On a separate page, log into your domain registrar account and navigate to the DNS Settings. This may display pairs like jermaine.ns.cloudflare.com and joyce.ns.cloudflare.com
    Important_:_ Always refer to the Kajabi-provided nameservers displayed in your Domain settings or setup instructions for accuracy.
  8. Navigate to your Nameservers in your Domain Registrar DNS settings.
  9. Remove the existing Nameservers in your domain registrar.
  10. Add the two Nameservers Kajabi has provided for you to your domain registrar.
  11. On the Kajabi Domain Settings page, click Done, then verify domain.

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DNS settings

If you have successfully connected your custom domain, you can access your Kajabi DNS settings. To access your DNS settings in Kajabi:
  1. From the Dashboard, click Settings.
  2. Under Site settings, click Domain.
  3. Click the connected domain name.
From here, you can view your DNS records and add the following custom records:
  • A
  • CNAME
  • MX
  • SRV
  • TXT
If you’ve previously connected a webmail service (i.e. Google Workspace, Microsoft 365) to your custom domain, check for the MX records in your Kajabi DNS settings after connecting your domain to make sure they imported correctly. Learn more about how to prevent an webmail disruption.

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Limitations

  • Custom domains cannot contain “kajabi” in the URL (e.g., mybrand.kajabi.com is not allowed). Domains that include Kajabi trademarks will be rejected
  • Each Kajabi site can have only one custom domain connected at a time
  • If the domain is not yet registered with a domain registrar, you will see the error “is not a registered domain”
  • Root domains cannot use the CNAME method

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Best practices

  • Allow up to 48–72 hours for DNS propagation before assuming the change failed. If verification fails after 72 hours, contact your registrar to ensure the name servers were applied correctly
  • Take screenshots of the original DNS records before changing name servers so you can recreate important records with the new DNS host
  • Do not remove Kajabi’s name servers prematurely once verification starts

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FAQs

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How long does it take for my domain to connect?

DNS propagation can take up to 48–72 hours. Kajabi verification may complete sooner once the name servers are updated globally.

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Should I use the nameserver method or a CNAME record?

Use the nameserver method for root domains — this is required, since Kajabi cannot verify a root domain through a CNAME record. If you’re connecting a subdomain instead of a root domain, ask your DNS provider whether a CNAME record is supported as an alternative to changing your nameservers.

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Can I connect a subdomain?

Kajabi’s name server method is for root domain connections. For subdomains, check Kajabi’s domain documentation.

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What if my registrar won’t let me change name servers?

Contact your registrar’s support. If they can’t change name servers, you can move DNS hosting to a provider that allows name server updates or ask Kajabi support for alternatives.

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How do I confirm my domain is verified?

After clicking Done, verify domain, check the domain settings page in Kajabi for a connected/verified status or use a DNS lookup to confirm the two Kajabi name servers are listed.

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DNS provider resources: GoDaddy