Connecting a custom domain to your Kajabi site lets you use your own web address instead of the default Kajabi subdomain. This guide covers buying a domain, connecting it with nameservers or a CNAME record, managing your DNS settings, and disconnecting a domain you no longer need.

✅ Domain purchased and registered

✅ Know whether you're connecting a root domain or subdomain

✅ If using webmail (Google Workspace/Microsoft 365), take a screenshot of your MX records first

✅ If on Wix or can't access nameservers, use the CNAME workaround instead

Before connecting a custom domain, you must first purchase and register a domain through a domain registrar. Choosing which domain registrar to use depends on factors such as their pricing, the services provided, your location, and the expiration and transfer policies, but ultimately it's up to you to decide which registrar you want to use.

A few common domain registrars that Kajabi users have chosen are:

Kajabi offers two ways to connect a domain you already own: changing its nameservers, or adding a CNAME record. Which one you use depends on whether you're connecting a root domain or a subdomain.

Nameservers are part of your domain's DNS settings. They control who manages that DNS for you. Pointing your domain's nameservers at the pair Kajabi gives you hands that management over to Kajabi, which runs on Cloudflare.

Use the nameserver method for a root domain (like yourdomain.com). Kajabi can't verify a root domain through a CNAME record, so this is the only option for one. Kajabi doesn't host a bare root domain directly: connecting one through nameservers automatically creates a www version and redirects the root domain to it, so both yourdomain.com and www.yourdomain.com work for visitors.

Use a CNAME record for a subdomain (like courses.yourdomain.com), or for a root domain if you can't change its nameservers).

Once your nameservers are set, a few common actions can silently reset them back to your registrar's defaults:

Follow these steps to connect a subdomain, or a root domain if you can't change its nameservers:

If you've successfully connected your custom domain, you can access your Kajabi DNS settings:

From here, you can view your DNS records and add the following custom records:

If you've previously connected a webmail service (e.g. Google Workspace, Microsoft 365) to your custom domain, check for the MX records in your Kajabi DNS settings after connecting your domain to make sure they have imported correctly. Learn more about how to prevent a webmail disruption.

If your nameservers were reset, you have two recovery paths: restore the Kajabi nameservers at your registrar, or switch to the CNAME (subdomain) method. See Troubleshoot custom domain issues for details.

If you need to remove your custom domain from Kajabi, you can disconnect it from your Domain settings.

To disconnect a custom domain:

No, Kajabi is not a domain registrar as we do not register domains. Kajabi is a domain host and can also be a DNS provider, but only if you connect your domain using the option that changes nameservers to the pair we provide.

Regardless of how the domain is connected to the Kajabi site, Kajabi provides SSL for the domain through Cloudflare.

Most connections finish within 24 hours, though DNS propagation can occasionally take up to 48 hours. Kajabi verification may complete sooner once the nameservers are updated globally.

This is normal when you preview from the editor. It always uses the mykajabi URL. Outside the editor, your site uses the connected custom domain. However, if the "Copy Link" option copies the .mykajabi.com URL, reconnect your custom domain.

URL masking means a domain is forwarded to another domain, but the browser address bar stays the same. Kajabi does not support URL masking.

Yes. Use the CNAME method described earlier. You don't need to change your nameservers to connect a subdomain.

Not directly. Kajabi requires the nameserver method for root domains, and a root domain can't use a CNAME record. If you can't or don't want to change nameservers, connect your www subdomain to Kajabi using the CNAME method described earlier, then redirect the root domain to www at your registrar or DNS provider:

This gets both yourdomain.com and www.yourdomain.com working without ever changing nameservers, and avoids Cloudflare Error 1014, which is commonly caused by a root-domain CNAME is proxied through Cloudflare.

Wix domains: Wix doesn't allow customers to change nameservers on Wix-registered domains. If your domain is registered through Wix, use the CNAME method instead: Connect www.yourdomain.com to Kajabi via CNAME (see "Connect via a CNAME record" earlier in this article), then redirect your root domain to www using Wix's built-in domain forwarding under Domains > Manage > Redirect domain.

Otherwise, contact your registrar's support. If they can't change nameservers, you can move DNS hosting to a provider that allows nameserver updates, or ask Kajabi support for alternatives.

After clicking Done, verify domain, check the domain settings page in Kajabi. The status should move from Not Connected → Connecting → Connected. This may take up to 48 hours to verify.

To independently confirm nameserver propagation at any point during that window:

If the lookup still shows your registrar's nameservers, propagation is still in progress. If it shows Kajabi's nameservers globally but the status in Kajabi hasn't been updated to Connected after 48 hours, try disconnecting and reconnecting, or contact Kajabi Support.