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Affiliate FAQs

Updated this week

The Affiliate feature leverages your partnerships to encourage others to sell your course on your behalf, earning you a commission in the process.

Have questions about the Affiliate feature with Kajabi? We've put together a few Frequently Asked Questions to help!


Affiliate FAQs

How does a refund impact Affiliate commission?

If a purchase with an Affiliate link results in a refund, the commission credited to the Affiliate will account for the refund by displaying a $0.00 commission credit in both the Affiliate Transactions in the Affiliate Dashboard and the Affiliate Report:

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Note:

Partial refunds are not reported as a partial amount in an Affiliate commission. A commission for a partial refund will reflect the same commission amount as a full refund.


Does my Affiliate's commission reflect the discounted price or the original price when a coupon code is applied?

If an Affiliate's link is used to purchase an Offer with a coupon code, your Affiliate will be credited based on the discounted price after the coupon code is applied.


Can I create a specific commission percentage for a single Affiliate user when a specific Offer is purchased?

No, Affiliate commission is determined by:

Unsure of how your Affiliates receive commission? Learn more


How long do cookies last for an Affiliate link?

The duration that a Affiliate Cookie will remain in a customer's browser depends on the Referral Conversion Window you have specified. If a customer clicks an Affiliate Share link, they must purchase an Offer within your specified time frame (30 days, 60 days, or 90 days) for the Affiliate to receive credit for the referral.

If your customer clicks another Affiliate's link before making their purchase, the Affiliate with the most recent link clicked will be credited for the referral.

Each time an affiliate URL is visited, the Affiliate Cookie's duration will be refreshed.


Still have questions? Let us know your question below or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!

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