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Documentation Index

Fetch the complete documentation index at: https://help.kajabi.com/llms.txt

Use this file to discover all available pages before exploring further.

If an Affiliate isn’t receiving credit for sales, several factors may be responsible. This page helps you identify and resolve common commission tracking issues.

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Common reasons for missing Affiliate credit

  • The purchaser did not buy within the specified Referral Conversion Window after clicking the Share Link.
  • The purchaser used a different browser or device from the browser or device used when the Share Link was clicked.
  • The purchase was made outside of your Kajabi site’s checkout or cart.
  • The customer clicked a different Affiliate’s Share Link (this overrides the initial link) before purchase.
  • The Offer purchased is not set to give an affiliate commission. Learn how to activate Affiliate Commission in your Offers.
  • The Affiliate Cookie (kjba) is blocked by a visitor’s privacy settings or by your site’s cookie script.
  • If you have a custom domain connected and a customer purchases under your .mykajabi.com domain.
If you are certain you set everything up correctly, please contact our support team for further help.

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Discrepancy between conversions and purchases

Notice a discrepancy between the number of conversions and the number of customers that purchased with an Affiliate? If a purchase is in the midst of a trial or a Free Offer was purchased, they are not recorded as purchases. Read the Affiliate Report to gain more insight into your Affiliate’s performance.