We will automatically bill your payment method on file for your Kajabi subscription monthly or annually (depending on your plan).
If your payment fails, we will continue to retry your card and you will see a notification saying "Your balance is overdue" on your Kajabi dashboard or on the Subscription & Billing page. You will also receive email notifications.
Make a payment
Click Pay Balance on the notification.
If necessary, edit your payment method.
Click Pay balance.
Why did my payment fail?
Here are some reasons why your payment may have failed:
Not enough funds in the bank account
Credit limit is reached
Your card is frozen
Your card details are incorrect
Your card expired
Your bank didn't approve it (you may receive a text/email letting you know)
What happens if we don't receive payment
If we don't receive a payment after a period of time, your Kajabi account will be suspended. This means that your Kajabi site(s) is still accessible by others but you will lose access to admin features in Kajabi. In the notification, it will tell you the specific date your account will be suspended.
After your account has been suspended and we still don't receive a payment after a period of time, your account will be cancelled. This means you will lose access to admin features in Kajabi and your Kajabi site(s) will not be accessible.
You can make a payment recover your account from suspension or cancellation.