Use your browser's search function (Command+F for Mac or Ctrl+F for Windows) to search for your exact failed payment reason on this page.
Common failure reasons
Failure Reason | Description |
Payment failed due to card requiring authentication | The card was declined as the transaction requires authentication. The customer should try again and authenticate their card when prompted during the transaction. |
Payment failed due to failed authorization | The payment can't be authorized. The customer needs to try again, and if it's still not processing, contact their card issuer. |
Payment failed due to the issuer requiring contact | The customer needs to contact their card issuer for more information. |
Payment failed due to the card not supporting this type of purchase | The card does not support this type of purchase. The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. |
Payment failed due to the card exceeding the available limit | The customer has exceeded the balance, credit limit, or transaction amount limit available on their card and needs to contact their card issuer for more information. |
Payment failed due to unsupported currency | The card does not support the specified currency. The customer needs to check with the issuer whether the card can be used for the type of currency being processed. |
Still have questions? Reach out to our support team if you need additional assistance.