Contact profiles let you track activity, perform actions, and manage details for each contact and customer on your site.
Access a contact's profile
Open the Contacts tab from the Dashboard.
Select the name of the person you wish to view.
Click Open full profile:
Customer Profiles include different features than Contact Profiles. Refer below for the different features. For more details, read Explore the Contacts tab.
Customer profile features
Lifecycle
Track a Customer's lifecycle including
Offers Purchased and Granted
Email Campaigns sent
Email recipient actions on broadcast and sequence emails (e.g., opened, clicked, unsubscribed, complained, or bounced)
Forms submitted
Emails sent from an Automation, shown as Received automation email with a View Automation link to the Automation that sent it
Automation enrollments, shown as Enrolled in Automation: [name], timestamped when the contact entered. It carries a status of Active, Paused, or Error while the run is unfinished, and a View node in Automation link to the contact's place in the flow for as long as the Automation exists
Automation endings, shown as Completed Automation: [name] with a Completed status, timestamped when the run finished. A run that ends early shows Exited Automation: [name] with an Exited status and the reason it exited. A run that stopped on an error does not get an ending entry
Tags added, shown on the timeline as Tagged with [tag name]
How the contact was created, shown as Contact created via [source] (for example, Form Submission, Import, or Offer Purchase)
Lifespan: number of days from start date (date added to Contacts through import, purchase, or opt-in)
Purchases: number of purchases made and Offers Granted
Net Revenue: Net revenue generated by Customer
Note: The timeline loads 20 events at a time. You can page through up to the 500 most recent events, and filtering by an event type shows the 500 most recent events of that type.
Note: Tag removals are not tracked. If you remove a Tag from a contact, its Tagged with event no longer appears on the timeline, so the timeline is not a complete Tag history. Automation email events are recorded going forward, so automation emails sent before this appeared on the timeline may not be shown.
Info
Added on date
Net Revenue
Customer Start Date
Sign in count: total number of sign ins
Last activity at: The date and time of the Customer's last activity on your site. Learn more
Additional Info: Customer ID & Products owned
Purchases
Offers Purchased
Offers Granted (this includes information about the person that granted the Offer: Owner or account user.)
Note: In the event of an Account User granting, revoking, creating a manual purchase, or canceling a Customer's Offer or Product access, you can see the person responsible (noted by their email address) by navigating to the Customer and viewing their Purchases tab.
Products
Products owned by Customer
Notes
Add notes.
Review and remove previous notes.
Edit details
Edit Customer Details to update the name, email, and form submission answers of Customers.
Name
Email
External user id for third-party integrations
Contact Information
Custom Fields
Read Edit contact information for details.
Send password
Send a password reset link to a Customer.
More actions
Mute Customers. Read Muting Customers for details.
Hide a Customer's profile from the Contacts tab.
Grant Offers to Customers. Read Grant an Offer to learn more.
Create a manual purchase to charge a customer's card and deliver offer access without a checkout link. Read Create a manual purchase to learn more.
Change Password for a Customer.
Delete a Customer permanently. Read Delete a Customer for details.
Tags
Add Tags to filter and segment your List to easily organize and categorize it. Tags can be used when sending Email Campaigns and creating Automations. Read Use Tags to learn more.
Contact profile features
Lifecycle
Track a Contact's lifecycle including
Email Campaigns sent
Email recipient actions on broadcast and sequence emails (e.g., opened, clicked, unsubscribed, complained, or bounced)
Forms submitted
Emails sent from an Automation, shown as Received automation email with a View Automation link to the Automation that sent it
Automation enrollments, shown as Enrolled in Automation: [name], timestamped when the contact entered. It carries a status of Active, Paused, or Error while the run is unfinished, and a View node in Automation link to the contact's place in the flow for as long as the Automation exists
Automation endings, shown as Completed Automation: [name] with a Completed status, timestamped when the run finished. A run that ends early shows Exited Automation: [name] with an Exited status and the reason it exited. A run that stopped on an error does not get an ending entry
Tags added, shown on the timeline as Tagged with [tag name]
How the contact was created, shown as Contact created via [source] (for example, Form Submission, Import, or Offer Purchase)
Lifespan: number of days from start date (date added to Contacts through import or opt-in)
Purchases: number of purchases made (As a contact, this will appear as a 0 until converted into a Customer)
Net Revenue: Net revenue generated by a Contact (As a contact, this will appear as a 0 unless converted into a Customer with a Purchase)
Note: The timeline loads 20 events at a time. You can page through up to the 500 most recent events, and filtering by an event type shows the 500 most recent events of that type.
Note: Tag removals are not tracked. If you remove a Tag from a contact, its Tagged with event no longer appears on the timeline, so the timeline is not a complete Tag history. Automation email events are recorded going forward, so automation emails sent before this appeared on the timeline may not be shown.
Info
Added on date
Additional Info will display if additional info applies (e.g., custom field submissions in a Form)
Purchases
This will remain empty unless converted into a Customer.
Products
This will remain empty unless converted into a Customer.
Notes
Add notes.
Review and remove previous notes.
Edit details
Edit Contact Details to update the name, email, and form submission answers of Contacts.
Name
Email
Contact Information
Custom Fields
Read Edit contact information for details.
More actions
Hide a Contact's profile from the Contacts Dashboard.
Grant Offers to a Contact and convert into a Customer. Read Grant an Offer to learn more.
Create a manual purchase to charge a customer's card and deliver offer access without a checkout link. Read Create a manual purchase to learn more.
Delete a Contact permanently. Read Delete a Customer for details.
Tags
Add Tags to filter and segment your List to easily organize and categorize it. Tags can be used when sending Email Campaigns and creating Automations. Read Use Tags to learn more.