Learn about the processing fees associated with Kajabi Payments.
In this article:
Kajabi Payments Processing
When you use Kajabi Payments to process your payments, you'll be charged a processing fee for every successful transaction. Kajabi charges an industry-standard processing fee competitive with other major payment processors.
By choosing Kajabi Payments as your payment processor, you not only gain the advantage of competitive processing fees but also provide your customers with the convenience of paying through a digital wallet, such as Apple Pay or Google Pay, during checkout.
View individual fees
How can I view individual fees?
You can find a breakdown of the individual fees for each transaction on the Payouts Page.
- Navigate to Payments from your Kajabi Account.
- Click View payouts.
- Click All payouts.
- Click into the specified payout date:
Kajabi Payments Fees
Credit and Debit Cards (including Apple Pay and Google Pay)
Refunds
There are no fees to refund a charge. However, the fees from the original charge are not returned.
Disputes
If a dispute (also called a chargeback) occurs with one of your customers, their issuing bank will deduct the disputed amount from Kajabi, along with the associated dispute fee for the payment method.
The total amount, including the dispute fee, will be deducted from your Kajabi Payments Balance. In the event that your Kajabi Payments balance cannot cover the disputed amount, it will be deducted from the bank account you have attached to your Kajabi Payments account.
Please note that the dispute fee will not be refunded even if the dispute is eventually resolved in your favor.
Learn more about payment disputes.
FAQs
When is the international fee applied?
The international card fee only applies when the card used by the buyer is issued in a different country to where you are located. This is often called a cross-border fee.
When would I be charged a subscription or multiple payment fee?
The recurring billing fee only applies to recurring transactions. For example, on subscriptions and multiple payments. This fee applies to all transactions related to the subscription or multiple payments, including the initial transaction and all subsequent transactions.
When does the currency conversion fee get applied?
The currency conversion fee only applies if the Offer is set to a currency that is different from your settlement currency. For example, if you are a US-based business, a currency conversion fee would apply if you set your offer currency to anything other than USD.
When can I see these fees?
All fees are assessed and deducted at the time of the transaction. You can view the details of the fees for each transaction via the Payouts Page.
Will refunding transactions mean that my customer cannot raise a dispute?
Yes, if you issue a full refund on a charge before a dispute happens, it is no longer possible for the cardholder to dispute it. So you are protected from any future dispute or dispute fee.
Can you do a refund after a dispute has been raised to avoid the dispute fee?
Once a cardholder initiates a dispute, it is no longer possible to avoid the fee as the customer is now seeking reimbursement directly from their financial institution and not direct remediation from you.
And that’s the processing fees associated with Kajabi Payments! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!
