Learn about the processing fees associated with Kajabi Payments for businesses registered in Canada.
In this article:
- Credit and Debit Cards
- Buy Now, Pay Laters (including Afterpay and Klarna)
- Refunds
- Currency Conversion
- Kajabi Sales Tax
- Disputes
- *Subscriptions and Multiple Payments
- FAQs
Credit and Debit Cards (including Digital Wallets such as Apple Pay and Google Pay)
Buy Now, Pay Laters (including Afterpay)
Refunds
There are no fees to refund a charge. However, the fees from the original charge will not be returned.
Currency Conversion
A 2% fee applies when currency conversion is performed. This fee is included in the exchange rate so you will not see this as an explicit fee.
Kajabi Sales Tax
With Kajabi Sales Tax, you only pay for what you use. The fee is calculated for every successful transaction on an Offer where sales tax is enabled, regardless of whether sales tax is charged or not. This fee covers the verification, calculation, and tracking of all transactions on a taxable offer.
Disputes
If a dispute (also called a chargeback) occurs with one of your customers, their issuing bank will deduct the disputed amount from Kajabi, along with the associated dispute fee for the payment method. The total amount, including the dispute fee will be deducted from your Kajabi Payments Balance. In the event that your Kajabi Payments balance cannot cover the disputed amount, it will be deducted from the bank account you have attached to your Kajabi Payments account.
Please note that the dispute fee will not be refunded even if the dispute is eventually resolved in your favor.
Learn more about payment disputes.
*Subscriptions and Multiple Payments
On 10 July 2024, Stripe updated their Billing plans and structure, which introduced an adjustment in their subscription fee from 0.5% to 0.7%. For more details, please review Stripe's documentation on these updates here.
As Kajabi Payments is built in partnership with Stripe, we adjusted our subscription and multiple payment fees from 0.5% to 0.7% effective 14 August 2024.
To honor our Heroes who have supported Kajabi Payments, we offered a promotional rate of 0.5% to all Heroes who were onboarded by 14 August 2024. This promotional rate will remain in effect until 30 June 2025, after which the new pricing will apply. Learn more.
FAQ
When is an international fee applied?
The international card fee only applies when the card used by the buyer is issued in a different country from where your business is located. This is often called a cross-border fee.
When would I be charged a subscription or multiple payment fee?
The recurring billing fee only applies to recurring transactions, such as subscriptions and multiple payments. This fee applies to all transactions related to the subscription or multiple payments, including the initial and subsequent transactions.
When does the currency conversion fee get applied?
The currency conversion fee only applies if the Offer is set to a currency different from your bank’s settlement currency. For example, if you are a Canadian-based business and your bank settles in CAD, a currency conversion fee would apply if you set your Offer’s currency to anything other than CAD.
Where can I see these fees?
All fees are assessed and deducted at the time of the transaction. You can view the details of the fees for each transaction with Kajabi Payments included in your payout via the Payouts Page or your customer’s Purchase Information Page.
Will refunding transactions mean that my customer cannot raise a dispute?
Proactively issuing a refund is the most effective way to prevent disputes. Although disputes may occasionally still arise, you'll have the opportunity to present evidence that the transaction has already been refunded for the dispute to be reversed in your favor.
Can I do a refund after a dispute has been raised to avoid the dispute fee?
Once a cardholder initiates a dispute, it is no longer possible to avoid the fee as the customer is now seeking reimbursement directly from their financial institution and not direct remediation from you.
And that’s Kajabi Payments Fees-Canada! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!