Learn about the processing fees associated with Kajabi Payments for businesses registered in select European countries.
In this article:
Credit and Debit Cards (including Digital Wallets such as Apple Pay and Google Pay)
Buy Now, Pay later Services
Refunds
There are no fees to refund a charge. However, the fees from the original charge will not be returned.
Currency Conversion
A 2% fee applies when currency conversion is performed. This fee is included in the exchange rate so you will not see this as an explicit fee.
Kajabi Sales Tax
With Kajabi Sales Tax, you only pay for what you use. The fee applies to every successful transaction on an Offer where sales tax is enabled, regardless of whether sales tax is charged or not. This fee covers the verification, calculation, and tracking of all transactions on a taxable offer.
Disputes
If a dispute (also called a chargeback) occurs with one of your customers, their issuing bank will deduct the disputed amount from Kajabi, along with the associated dispute fee for the payment method. The total amount, including the dispute fee will be deducted from your Kajabi Payments Balance. In the event that your Kajabi Payments balance cannot cover the disputed amount, it will be deducted from the bank account you have attached to your Kajabi Payments account.
Please note that the dispute fee will not be refunded even if the dispute is eventually resolved in your favor.
Learn more about payment disputes.
*Klarna
Klarna fees are determined by your customer's location. An additional cross-border fee applies if your business is registered in a different country than your customer.
FAQs
When is the EEA processing rate applied?
The EEA processing rates apply when the card used by the buyer is issued in the EEA.
When is the UK processing rate applied?
The UK processing rates apply when the card used by the buyer is issued in the UK.
When is an international processing rate applied?
The international card processing rate only applies when the card used by the buyer is issued in a different country outside of both the EEA and UK.
When would I be charged a subscription or multiple payment fee?
The recurring billing fee only applies to recurring transactions, such as subscriptions and multiple payments. This fee applies to all transactions related to the subscription or multiple payments, including the initial and subsequent transactions.
When does the currency conversion fee get applied?
The currency conversion fee only applies if the offer is set to a currency different from your bank’s settlement currency. For example, if you are an Italian-based business and your bank settles in EUR, a currency conversion fee would apply if you set your offer’s currency to anything other than EUR.
Where can I see these fees?
All fees are assessed and deducted at the time of the transaction. You can view the details of the fees for each transaction with Kajabi Payments included in your payout via the Payouts Page or your customer’s Purchase Information Page.
Will refunding transactions mean that my customer cannot raise a dispute?
Yes, if you issue a full refund on a charge before a dispute happens, it is no longer possible for the cardholder to dispute it. You’ll be protected from any future dispute or dispute fee in this case.
Can I do a refund after a dispute has been raised to avoid the dispute fee?
Once a cardholder initiates a dispute, it is no longer possible to avoid the fee as the customer is now seeking reimbursement directly from their financial institution and not direct remediation from you.