Learn why your Affiliate may not have been credited for purchases made on your site.
A few reasons the affiliate credit could have been misplaced:
The purchaser did not buy within the specified Referral Conversion Window after clicking the Share Link.
The purchaser used a different browser or device from the browser or device used when the Share Link was clicked.
The purchase was made outside of your Kajabi site's checkout or cart
The customer clicked a different Affiliate's Share Link (this overrides the initial link) before purchase.
The Offer purchased is not set to give an affiliate commission. Learn how to activate Affiliate Commission in your Offers.
The Affiliate Cookie (kjba) is blocked by a visitor's privacy settings or by your site's cookie script.
If you have a custom domain connected and a customer purchases under your .mykajabi.com domain.
If you are certain you set everything up correctly, please contact Support for further help.
Notice a discrepancy between the number of conversions and the number of Members that purchased with an Affiliate?
If a purchase is in the midst of a trial or a Free Offer was purchased, they are not recorded as purchases. Read the Affiliate Report to gain more insight into your Affiliate's performance.
And that’s how to determine why an Affiliate is not credited! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!