Kajabi Partner Program FAQ
Have questions about the Kajabi Partner Program? We've put together a few Frequently Asked Questions to help you understand what it means to be a Kajabi Partner!
In this article:
General
What is a Kajabi Partner?
By partnering with us, you’ll be working with a world-class Knowledge Commerce Platform that provides your referral clients with the tools they want for their online business now and in the future. We are excited you are here!
With the Kajabi Partner Program, you will have the unique opportunity to customize an experience for your audience.
By running specific promotions from a suite of proven Kajabi marketing campaigns, you can now ensure that your tribe has all the resources they need to fall in love with Kajabi.
As a partner, you are part of an elite group of individuals who can impact the world with the vision of Kajabi.
The Kajabi Partner Program offers a scalable commission structure based on your impact and engagement. As your referrals grow, so does your earning potential.
Learn more about our Partner Program.
What’s changing in the Kajabi Partner Program?
We’re introducing a new tiered commission structure starting April 14, 2025. This system is designed to reward partners based on performance and ensure long-term program sustainability.
Do I need to be a Kajabi customer to become a partner?
Nope! Partners no longer need an active Kajabi subscription to participate in the program.
When does the new program go into effect?
April 14, 2025. Any new partner signups on or after this date will be automatically enrolled in the tiered commission structure.
What if I believe I’ve been incorrectly deactivated or underpaid?
Please contact us at partners@kajabi.com. We’ll review your account and help resolve any issues.
Tiers & Commissions
What are the different partner tiers?
Partners can earn increasing commissions as they move up tiers based on the number of active referrals. See the tier breakdown here.
How is my tier determined?
Your tier is based on how many active referrals you have. An active referral is a customer who:
- Completed their trial
- Has an active, paid subscription
- Is not on a parked plan or experiencing payment issues
Do tiers change automatically?
Yes. Your tier will automatically update as referrals activate or churn. When it’s time for payouts, we look at the tier you were in during the month the transaction occurred, not your current tier. For example, payouts in June are based on your tier from April.
Inactivity Cliff
What is the “cliff”?
If you go 12 months without generating a new referral, your account becomes ineligible for payouts. This keeps the program focused on active partners.
What happens when I hit the cliff?
You’ll lose eligibility to earn commissions. If you're a grandfathered partner, you’ll also lose your 30% legacy commission rate and move into the tiered structure.
Can I reactivate my partner status after hitting the cliff?
Yes! To reactivate, you must refer a new customer—someone who has never been referred to Kajabi before. This does not include customers who were previously referred and later reactivated, or who moved from a parked to an active subscription. Once reactivated, your tier will be based on your current count of active referrals.
Grandfathered Partners
I’m on the old program. Will I keep my 30% commission?
Yes—as long as you remain active. To keep your 30% grandfathered rate, you must refer at least one new customer between June 1, 2024, and June 1, 2025. After that, you’ll need to refer three new customers within 12 months of your cliff date. If you don’t meet these requirements, your grandfathered rate will be removed.
What if I haven’t referred anyone since before 2024?
If you haven’t referred anyone since January 1, 2024, you’ll be deactivated on June 1, 2025. You can still refer again, but enter the new tiered program.
You’ll still receive a payout in July 2025 for any eligible May 2025 transactions, since payouts lag by 60 days.
What happens if I cancel my Kajabi subscription but still want to be a partner?
You’ll need to email partners@kajabi.com to switch to the standalone partner program.
Note: You will no longer receive the 30% grandfathered commission, and this change is not retroactive—meaning you won’t receive 30% on past or future transactions once the switch is made, even if they occurred while you were still eligible.
What happened to my old Partner site?
The Partner site now has a refreshed new look!
If you have any questions regarding the previous version of the site, feel free to contact us at partners@kajabi.com.
Payouts
When are payouts made?
Payouts are reviewed between the 19th–23rd of each month and are typically issued by the 25th. They cover transactions from roughly 60 days prior.
For example, You’ll receive your April payout around April 25th for transactions that occurred in February.
What do partners earn commission on?
Only on active base plan subscriptions. Add-ons, Kajabi Payments, or Feature Limit Increases (FLIs) are excluded. Parked is not considered an active base plan and, therefore excluded from payouts.
What if my tier changes before a payout?
You’ll be paid based on the tier you were in during the referral month, not the payout month.
If your active referral count drops halfway through the month, we will default to the higher tier for that month to ensure you’re paid fairly.
What happens if I referred someone in the past who reactivated their subscription?
You won’t be reactivated unless you refer someone new. Renewals of old referrals don’t count for reactivation or cliff extensions.
What if my PayPal email is incorrect?
You’ll need to correct this ASAP. If we can’t pay you within 90 days, your payout will be forfeited to prevent long-term liability.
Learn how to update your PayPal email here.
My referral forgot to use my Partner link when they signed up, how do I get credit for them?
If your referral signed up in the last 30 days, you can advise them to send an email to partners@kajabi.com requesting that you receive credit for their new account. Our Partner team will then be able to look into manually associating them with your account.
Does my commission change if my referral upgrades their Kajabi Subscription from monthly to annual?
Yes, if you are a Kajabi Partner with a referral who has upgraded or downgraded their Kajabi Subscription, your commission will reflect the change.
Annual Plan
If your referral upgrades their Kajabi Subscription from a monthly plan to an annual plan, your commissions earned will be received annually.
Monthly Plan
If your referral changes their Kajabi Subscription from an annual plan to a monthly plan, your commission will be received on a monthly basis.
Will Kajabi send me tax forms for my Partner payouts?
No, Kajabi does not provide tax forms for your Partner payouts. Since Kajabi uses PayPal to send Partner payouts, questions regarding tax forms should be directed to PayPal.
Visit PayPal's Help Center for more information.
Will Kajabi send me receipts or invoices for Partner Payments?
No, Kajabi does not send receipts or invoices for Partner payouts. Depending on your account settings in PayPal, you may receive emails or notifications when you receive payments from Kajabi. Visit PayPal's Help Center for more information.
Bounty vs. Commission
What is a “bounty”?
A one-time payout that is given for a new referral if the partner isn’t yet earning ongoing commissions.
Can I earn a bounty and commission on the same referral?
No. Once a bounty or commission has been paid for a referral, that referral is no longer eligible for another payout type.
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!