Have questions about the Kajabi Scheduler? We've put together a few Frequently Asked Questions to help!
In this article:
What is the Kajabi Scheduler?
The Kajabi Scheduler is Kajabi's scheduling tool to help you set appointments and meet with your coaching clients.
With Kajabi Scheduler you can schedule your sessions around your set availability and meet through any method of your choice (including Kajabi's built-in live video!).
When your customers purchase your Coaching Program, they can schedule their session(s) based on your set availability. Learn to connect Kajabi Scheduler to your Coaching product.
Kajabi Scheduler FAQs
How far in advance can my clients book a session with me?
Kajabi Scheduler allows your clients to book a coaching session up to 2 weeks in advance.
Will the Built-in Scheduler have the ability to build and send automated reminder emails from Kajabi?
At this time customers will not have the ability to create their own automated reminder emails from Kajabi. However, Kajabi Heroes will have the ability to edit the text of the built-in automated email reminder that will be sent 15 min before the event takes place.
In the future, we plan to build additional, customizable controls for reminders as well!
The different automated email types include:
- 15-minute Reminder Email
- Schedule Confirmation
- Rescheduled Notification Email
- Cancellation Email
Please Note:
- These automated emails cannot be turned off
- The email can be customized in the system emails setting
From system email setting:
Does this support group coaching?
Not at this time. However, we know that group coaching is important to our Heroes and we are looking into this addition in the future.
What happens when a client or a coach cancels or reschedules a session? Will the other party be notified?
When a session is canceled or rescheduled, an automated notification email will be sent to the involved parties.
Can the coach schedule sessions on behalf of the client?
Yes! Coaches will have the ability to reschedule and cancel sessions on behalf of the clients from the session tracking page.
Do I have to disconnect Calendly in order to switch over to the Kajabi Scheduler?
No, you do not need to disconnect Calendly to use the Kajabi Scheduler. However, if you have a Coaching Product connected to Calendly, we recommend creating a new Coaching Product to connect to the Kajabi Scheduler rather than updating your existing Product. Data from Calendly cannot be transferred to the Kajabi Scheduler.
After I record a live video session, why doesn't my recording auto-upload to my client's session?
We built this feature with the goal of providing you with the tools you need to run your coaching program while also keeping the security and safety of you and your clients at the forefront. As a result, we did not build this feature to auto upload to protect any sensitive or private information that may have been discussed during your session that you may not want to be uploaded.
Additionally, we want to give you control over your content by giving you the opportunity to edit your session recording as you see fit before uploading and sharing.
How can I edit my time zone and availability preferences in the Kajabi Scheduler?
You can edit your time zone and availability preferences in your Coaching Settings. Learn more
To help you get started, your coaching availability defaults to 9AM - 5PM in the time zone set under your Account Details.
I have multiple Coaching Products, can I have separate availabilities in the Kajabi Scheduler?
At this time, the Kajabi Scheduler only supports one availability schedule. This availability schedule will apply to all of your Coaching Products.
Does the Kajabi Scheduler integrate with 3rd party calendar tools?
Yes, you can now integrate Google Calendar, Outlook and Office 365 with the Kajabi Scheduler, so Client scheduled sessions will automatically be added to your personal calendar! Learn how here!
(Note: When you add a 3rd party calendar integration, previously scheduled sessions will not be added to your 3rd party calendar. If you've not yet launched your Coaching Program, set up your calendar integrations first to avoid this issue. If you already have sessions scheduled, you'll need to manually check for and fix any double-bookings that occur after integrating calendars.)
Can I block specific days of the month when I cannot take clients for coaching?
You can use the Kajabi Scheduler in the Coaching Product to block specific days of the month when you cannot take coaching clients. Start by integrating Kajabi Scheduler into your Google Calendar and creating an all-day event to a specific date to block clients from scheduling coaching sessions.
Can I use Kajabi Scheduler to book free Discovery Calls?
Yes. You can set up free Discovery Calls with potential clients by creating a Single Session Coaching Product and attaching it to a Free Offer.
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance.
Thanks for being the best part of Kajabi!
