Website FAQ

Learn about the most recent updates available with the Page and Email Editors. In this article: What's New New Top Bar Save button Updated Viewport Undo/Redo Button Expand the...

Learn the difference between builders, website templates, and page templates on Kajabi. In this article: Website Templates, Builders, and Page Templates What is a Website Temp...

Have questions about the new Website Builder? We've put together a few Frequently Asked Questions to help! What is the Website Builder? The Website Builder is designed to help...

Do your landing pages display an updated timestamp without you or your team updating the page? Updated timestamp example: If your landing pages are built with the Encore 1.0.0 ...

If you are using multiple browser tabs to customize your site, your changes may not save. Avoid using multiple tabs to ensure that your customizations are properly saved. In th...

The Template Home is the default homepage on your website: This is the default page that your site visitors will be directed to when entering your site URL. Learn to customize ...

If your pages on Kajabi aren't loading properly on your desktop or laptop devices, follow the troubleshooting steps listed in this guide. In this article: Why does this happen...

Are you experiencing issues when attempting to upload a file to your site? Learn to troubleshoot your site to upload your desired files. In this article: Step 1. Log out and l...

If you are experiencing issues customizing the template for your Website and Product Pages because your site Login Page is displayed, your browser may be blocking Kajabi's cooki...

Your page header may display two login buttons if you have the User Menu Block and a Login link in your navigation menu. Learn to remove the second login button from your page h...

Yes! With Kajabi you can connect a single custom domain with all plans. Be aware that Kajabi is not a domain provider, so in order to obtain a custom domain, you must do so thro...

With Kajabi, you have the ability to update the design for your website and courses at any point after they've been published. Click here to learn to design your website with t...

No, Kajabi does not host video content. Kajabi is proud to work with Wistia to host all of the video content in your web pages and products at no additional cost! Click here to...

After getting started with Kajabi you are provided with a default Kajabi subdomain with all the standard website pages created and connected to your default Kajabi subdomain. Th...

A Website consists of a homepage and various other pages linked together with a navigation menu. With Kajabi's latest updates to the website builder, you can create new custom ...

Learn more about the Powered by Kajabi logo located at the bottom of your site pages. In this article: What is the Powered By Kajabi branding? Removing the Powered by Kajabi...

Migrating to Kajabi Transferring your existing website content from a third-party platform to Kajabi will require you to manually build your content with Kajabi's beautifully de...

If you wish to keep your third-party website active while utilizing the many other solutions Kajabi has to offer, connect your existing website to your Kajabi Pages with a link....

Malware is the common name for a number of malicious software varieties such as viruses, ransomware, and spyware that are designed to cause damage to data or gain unauthorized a...

Connect Kajabi with Proof by using the Zapier integration! Check out our guide on How to Use Zapier with Kajabi to connect your third-party apps with Kajabi.  Still have questi...

No, the MailChimp integration with Kajabi applies to Opt-ins and Offer Purchases: This means that when a contact submits a Form to opt-in to your marketing emails or purchases ...

Natively, Kajabi does not integrate with an SMS/Text Marketing Application. But with Zapier, you can integrate a Texting Platform of your choosing with Kajabi! Check out our gui...

With Kajabi, you can implement ADA-compliant features. We encourage you to familiarize yourself with federal and state-specific laws as well as the recommended guidelines that r...

Yes! Edit your links to open in a new tab or window in your visitors' web browsers. Learn to add your links to your Pages and Navigation Menus and encourage your visitors to exp...

Learn which file types are compatible with Kajabi. Kajabi supports most common file types, including (but not limited to) the following: Zip Archive (.zip) Microsoft Word Doc...

At this time, it is not possible to use a different Two Step Opt-in Popup on two different Kajabi site pages. When you edit the Two-Step Opt-in Popup on any site page, your chan...

Yes, with the Double Opt-in settings, you can customize the confirmation email and the confirmation page. Learn to customize your confirmation email and confirmation page for yo...

Changing Subdomain to a Custom Domain Kajabi ensures that your site can be accessed through your Kajabi Subdomain and your connected Custom Domain! Connecting a custom Domain to...

Yes, Exit Popups can appear on mobile devices! If you choose to enable Exit Popups on your Page, your popup can appear on mobile devices, desktop devices, or both. However, in o...

The link to your login page is yourwebsitedomain.com/login. For example, if your website URL is www.learningwithme.com, then your login page link would be: Looking to send cust...