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What's New With the Page and Email Builder
BETA: This feature is available on Kajabi Labs. Click here to learn how to enable beta features on Kajabi Labs. Learn about the most recent updates available with the Page and...
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What is the difference between Themes, Builders, and Templates?
Learn the difference between builders, themes, and templates on Kajabi. In this article: Themes, builders, and templates What is a Theme? What is a Builder? What is a Template...
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How to Remove "/site/" Slug From your Page URL
BETA: This feature is currently in beta and is being tested by a select group of Kajabi users. If you have questions or concerns about this feature please don't hesitate in rea...
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Who updated my landing pages?
Do your landing pages display an updated timestamp without you or your team updating the page? Updated timestamp example: If your landing pages are built with the Encore 1.0.0 ...
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New Website Builder FAQs
Have questions about the new Website Builder? We've put together a few Frequently Asked Questions to help! What is the Website Builder? The Website Builder is designed to help...
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What is the difference between Encore Site Beta v0.3.0 and Website Builder v1.0.0?
Learn about the updates made between Encore Site Beta v0.3.0 and Website Builder v1.0.0. In this article: Updates from Encore Site Beta v0.3.0 to Website Builder v1.0.0 Websit...
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What is the Theme Home?
The Theme Home is your default homepage on your website: This is the default page that your site visitors will be directed to when entering your site URL. Learn to customize yo...
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How to Troubleshoot Kajabi if Your Pages Do Not Load Properly
If your pages on Kajabi are not loading properly on your desktop or laptop devices, follow the troubleshooting steps listed in this guide. In this article: Why does this happe...
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How to Troubleshoot Files Not Uploading
Are you experiencing issues when attempting to upload a file to your site? Learn to troubleshoot your site to upload your desired files. In this article: Step 1. Log out and l...
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Why does the login page keep appearing when editing my site?
If you are experiencing issues customizing the theme for your Website and Product Pages because your site Login Page is displayed, your browser may be blocking Kajabi's cookies ...
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Why do I have two login buttons in my page header?
Your page header may display two login buttons if you have the User Menu Block and a Login link in your navigation menu. Learn to remove the second login button from your page h...
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Can you connect a custom domain to the site on a basic plan?
Yes! With Kajabi you can connect a custom domain with all plans. Be aware that Kajabi is not a domain provider, so in order to obtain a custom domain, you must do so through a t...
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Am I able to change my website design and course anytime or does it stay that way once I publish it?
Yes! With Kajabi, you have the ability to update the design for your website and courses after it has been published. Click here to learn to design your website with the Websit...
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Does Kajabi Host My Video Content?
No, Kajabi is proud to work with Wistia to host your video content in your web pages and products at no additional cost! Click here to learn how to upload videos to your Produc...
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How do I unpublish and publish my site?
After getting started with Kajabi you are provided with a default Kajabi subdomain with all the standard website pages created and connected to your default Kajabi subdomain. Th...
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What is the difference between a Landing Page and a Website?
A Website consists of a homepage and various pages strung together with a navigation menu. With Kajabi's latest updates to the website builder, you can create custom website pa...
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Powered by Kajabi Branding
Learn more about the Powered by Kajabi Logo located at the bottom of your site pages. In this article: What is the Powered By Kajabi Branding? Removing the Powered by Kajabi...
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Can I transfer my existing website design and formatting from another platform to Kajabi?
Migrating to Kajabi Transferring your existing website content from a third-party platform to Kajabi will require you to manually build your content with Kajabi's beautifully de...
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Can I keep my third-party website active while using Kajabi?
If you wish to keep your third-party website active while utilizing the many other solutions Kajabi has to offer, connect your existing website to your Kajabi Pages with a link....
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Diagnosing, Locating, and Removing Malware
Malware is the common name for a number of malicious software varieties such as viruses, ransomware, and spyware that are designed to cause damage to data or gain unauthorized a...
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Does Kajabi integrate with Proof?
Connect Kajabi with Proof by using the Zapier integration! Check out our guide on How to Use Zapier with Kajabi to connect your third-party apps with Kajabi.
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If a Member cancels their subscription, will they be removed from my Mailchimp Lists?
No, the MailChimp integration with Kajabi applies to Opt-ins and Offer Purchases: This means that when a contact submits a Form to opt-in to your marketing emails or purchases ...
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Does Kajabi integrate with an SMS/Text Marketing Platform?
Natively, Kajabi does not integrate with an SMS/Text Marketing Application. But with Zapier, you can integrate with a Text Marketing Platform of your choosing with Kajabi! Check...
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Does my website need to be ADA compliant?
Regarding ADA compliance, it is important to understand that our customers are ultimately responsible for their websites. We encourage you to familiarize yourself with the fede...
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Can I make my links open in a new tab?
Yes! Edit your links to open as a new tab or window in your visitor's web browsers. Learn to add your links to your Pages and Navigation Menus and encourage your visitors to exp...
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What are Compatible File types I can Upload in Kajabi?
Learn which file types are compatible with Kajabi. Kajabi supports most common file types, including (but not limited to) the following: Zip Archive (.zip) Microsoft Word Doc...
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Can I use the same Two Step Opt-in for both my Homepage and Blog Pages?
Yes, learn to use a two step opt-in on two pages of your website. How to add the same Two Step Opt-in to your pages The Two Step Opt-in popup can be used in your pages across...
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Can I customize my double opt-in confirmation email and landing page?
Yes, with the Double Opt-in settings, you can customize the confirmation email and the confirmation page. Learn to customize your confirmation email and confirmation page for yo...
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What happens if I change my domain after my website has been live?
Changing Subdomain to a Custom Domain Kajabi ensures that your site can be accessed through your Kajabi Subdomain and your connected Custom Domain! Connecting a custom Domain to...
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Does the Exit Popup display on Mobile Devices?
Yes, Exit Popups can appear on mobile devices! If you choose to enable Exit Popups on your Page, it can appear on both or either, mobile and desktop devices. However, for your E...
Website FAQ
Have questions about the Website tab? We've put together a few Frequently Asked Questions to help you build your Website with Kajabi!