When a payment fails for your Kajabi plan, you’ll have an overdue balance. This can happen if there isn’t enough money on your payment method, your bank or card issuer blocked the charge, or your payment method expired.
When you have an overdue balance, Kajabi has an automatic process in place that attempts to retry your payment. It’s important to pay any overdue balance as soon as you can. Otherwise, this process eventually leads to restrictions on your account and cancellation.
What happens when your payment fails
After a payment fails for your Kajabi subscription, your account moves through these stages:
Overdue
Suspended
Canceled
The table below shows the stages, when it happens, and what happens.
Stage | When | What happens |
Overdue | Immediately after a failed payment | Kajabi will periodically retry your payment. You’ll see the banner “Your balance is overdue” on your dashboard and “You have an unpaid invoice” on the billing page. You can keep using Kajabi as normal, except the following:
If you choose to cancel your subscription, your cancellation takes effect right away. Your Kajabi sites are still available to customers. |
Suspended | After day 35 | Most of the pages in Kajabi are restricted, redirecting you to a page that says “Your account has been suspended” (unless you’re parked). You’ll see a “Your account is currently suspended” banner on the billing page. You can still update your payment method, see your recent paid and unpaid invoices, and manage your sign-in settings. Your Kajabi sites are still available to customers. However, the following stop working:
During this stage, you’ll receive a few emails to make a payment. |
Canceled | After day 50 | Your Kajabi subscription is canceled immediately. If you wish to reactivate, follow the steps in Reactivate a subscription. |
Notes:
We don’t allow changing (unless you’re changing your plan from monthly to annual, or vice versa) or delaying your billing date for an active Kajabi subscription. If there aren’t enough funds in your account when your billing date arrives, we’ll periodically attempt to collect the payment. You have up until day 35 before your account enters the suspended stage, so try to add funds prior to that happening.
You may not see the overdue balance banner on your Dashboard if another banner is displayed. This banner is also not visible for Parked accounts (you’ll see a banner on the billing page though).
If your first ever payment to Kajabi fails, then most emails (except for password reset emails) sent to your contacts are also blocked until you make a successful payment. Emails blocked during this time aren't sent later. Scheduled broadcasts are the exception: they're sent if you pay within 7 days of their scheduled time.
Pay your overdue balance
To pay your overdue balance:
From the dashboard, click Settings > Subscription & Billing.
Click Pay balance on the red banner.
If necessary, update your payment method. Be sure to set it to your default method, otherwise it won’t be used to pay your balance.
Click Pay balance.
After you pay the overdue balance for your plan, any restrictions are removed right away.
If your next billing date passed while your balance was overdue, you’ll also be charged for that next invoice after you pay. For example, if your Dec 1, 2026 invoice is overdue and you pay it on Jan 5, 2027, your Jan 1, 2027 invoice will be charged to your default payment method.