Before you can use Kajabi, you’ll need to sign up for an account.
Generally, when you sign up on Kajabi’s pricing page, you’ll receive a free 14-day trial. At times, you may see a Kajabi offer which may or may not include a trial.
To learn more about Kajabi pricing, see Kajabi’s plans and pricing.
Sign up on Kajabi’s pricing page
To sign up using Kajabi’s pricing page:
Go to the Kajabi pricing page.
Review each plan’s features and, optionally, choose a monthly plan. By default, the plans will be listed with the annual price.
Click Choose Plan on the plan you want.
Enter your name and email and click Continue. Optionally, you can choose Continue with Google instead.
Enter your card details. Optionally, you may see an option to use Apple Pay or Google Pay instead.
Click Start Free Trial.
If you didn’t sign up with Google, you’ll receive an email with the subject line “Confirm your email to finish setting up Kajabi” or “Confirmation instructions” to confirm your email address. In the email, click the button to confirm.
Your Kajabi account has been created.
Notes:
The design, features, and offer of the signup page may vary, including whether there is a free trial.
If your email already exists for a Kajabi account, you’ll be asked to log in instead.
Until you confirm your email, you can’t do the following in Kajabi:
Publish content (e.g., courses, pages, offers)
Add contacts
Send emails (not including test emails)
Set up payments
Create API keys
Use the Kajabi MCP
If you need help confirming your email, see Verify your Kajabi account.
Certain countries and regions are not allowed to sign up for Kajabi, see our terms of service.
You may see an option to choose “Save my information for faster checkout.” This is an optional checkbox related to Link, Stripe’s service for saving payment details. Kajabi saves your payment method regardless if you select it or not. If you select this checkbox, you can enter your phone number and your payment details will be saved so you can use it on other sites that accept Link.
Payment method check at signup
When you start a free trial, Kajabi may place a temporary authorization hold on the payment method you entered. This is done to verify your payment method works.
The amount of the hold may be $1 or $20 but this can vary. In your bank, this transaction may show as “KAJABI *TRIAL HOLD” in the description.
Kajabi reverses this hold right after signup and we never collect it. Until your bank or card issuer removes it, the hold may show as pending and that amount isn’t available to use.
Approve the temporary hold
Some banks ask you to approve the hold. If this happens, Kajabi shows a Confirm this payment page right after you click Start Free Trial. You can’t use your Kajabi account until you finish this step.
To approve the hold:
On the confirm this payment page, keep the window open. Your bank’s verification window opens on its own.
Follow your bank’s prompts, for example enter the code sent to your phone or approve the payment in your banking app.
Once your bank approves the hold, your free trial starts.
Notes:
If your bank doesn’t approve or your payment was declined, you’ll see the message "Your payment was not verified, so no charge was made and your subscription was not started." Your free trial hasn’t started and you won’t be able to sign up for a new one with the same email by yourself. Your email is now associated with a Kajabi account. If you choose a plan within the account, you won’t receive a trial. To get your free trial, contact Kajabi Support and ask for help starting your trial.
If you see the message "We could not start verification", click Try again.
Create a password
During signup, you may not have created a password. If this is the case, you can log in to your Kajabi account using a sign-in link or Google (if you selected it during signup).
To create a password:
From the dashboard, go to Settings > Sign in & security.
Click Create password in the password section.
Enter a password.
Click Create password.
You can now log in to Kajabi using a password.
Tip:
To keep your password secure and help you not forget, use a password manager like 1Password or Bitwarden.
How a free trial works
While trialing, you have access to the Kajabi plan you selected at signup, with some limits.
Once your trial ends, you will be charged for your plan.
To see when your trial ends, go to Settings > Subscription & Billing.
Trial limits
You’re not allowed to do the following while trialing:
Edit system email templates, and send test emails from them (Settings > Email templates)
Customize the double opt-in confirmation email for a form or the completion email for an assessment
Use these automation actions:
Send an email
Send a certificate
Send a single-use coupon
Grant an offer
Register to an event
Import contacts in bulk
Send test emails to anyone other than yourself
Set up a custom email domain
Activate your account
If you want access to features that aren’t available while on trial, you can choose to end your trial early by activating your account.
To activate your account:
From the dashboard, go to Settings > Subscription & Billing.
On the overview tab, click Change plan.
To keep the plan you're trialing, click Activate current plan. To pick a different plan, click Select plan on the plan you want.
Click Confirm subscription or Confirm change (if you selected a different plan).
Your trial ends, your payment method is charged, and the trial limits are removed.
When a trial ends
The following actions will end your trial:
Changing to any plan. This includes the Parked plan and switching between monthly and annual billing.
Purchasing a paid extra or adding backstage access for 2 or more customers, with these exceptions:
On an annual plan, monthly AI credits, expert agents, backstage seats, and the branded mobile app don’t end your trial. They’re charged right away as a separate monthly charge, and your trial continues.
On any plan, buying one-time AI credits (top-ups) doesn’t end your trial. They’re charged right away as a one-time purchase.
Note:
If you’re about to take an action that will end your trial, you’ll be warned, except if a second customer gets access to backstage while you're trialing on a monthly plan. Kajabi trial ends that day without warning and you are charged for the seat. If you’re on an annual trial, you're charged for the backstage seat but your trial doesn’t end.
Cancel a trial
To cancel your trial:
From the dashboard, click Settings > Subscription & Billing.
On the overview tab, click Change plan.
Scroll to the “No longer happy with Kajabi?” section at the bottom of the page, and click Cancel subscription.
Follow the cancel screens.
Click Complete cancellation.
Your trial is now scheduled to cancel at the end of the trial period. A banner on the overview and billing tabs shows the date your trial ends. You won’t be charged when your trial ends.
Undo a canceled trial
If you change your mind and want to undo the cancellation of your trial:
From the dashboard, click Settings > Subscription & Billing.
On the “Your subscription is pending cancellation” banner, click Reinstate account.
Click Confirm subscription.
Your trial is no longer scheduled to be canceled. You will be charged when your trial ends.
Note:
Only the account owner or an account user with the co-owner role can undo a canceled trial for a Kajabi subscription.
Error messages
You may encounter the following error messages:
We couldn't authorize this card. Please try a different card or contact your bank.
We couldn't authorize this card. Please try a different card or contact your bank.
Your bank or card issuer, or Kajabi's payment provider, declined the temporary hold on your payment method. Your account wasn't created. Re-enter your payment details, try a different payment method, or ask your bank or card issuer to allow a charge from Kajabi.
The card you provided has insufficient funds. Please enter a valid card to complete signing up for your free trial. We will not charge you until after your trial, but there will be a temporary authorization hold on your card for the funds.
The card you provided has insufficient funds. Please enter a valid card to complete signing up for your free trial. We will not charge you until after your trial, but there will be a temporary authorization hold on your card for the funds.
There isn’t enough money or available credit on your payment method. Your account wasn’t created. Add funds to your payment method, or try a different one.
Your payment was not verified, so no charge was made and your subscription was not started. You can choose a plan to try again.
Your payment was not verified, so no charge was made and your subscription was not started. You can choose a plan to try again.
On the confirm this payment page, after you tried to verify the payment with your bank, your bank did not approve. Your free trial hasn’t started and you won’t be able to sign up for a new one with the same email by yourself. To get your free trial, contact Kajabi Support and ask for help starting your trial.
This email already has a Kajabi account. Sign in instead, or use a different email.
This email already has a Kajabi account. Sign in instead, or use a different email.
A Kajabi account already uses the email you entered. Log in with that email or sign up with a different email.
Email is already registered. Log in instead
Email is already registered. Log in instead
A Kajabi account already uses the email you entered. Click Log in instead, or sign up with a different email.
Your card was declined.
Your card was declined.
Your bank or card issuer declined the payment. On offers without a free trial, this message shows for every decline, including insufficient funds. Your account wasn't created. Check your funds, ask your bank or card issuer to allow a charge from Kajabi, or try a different payment method.
Your card number is incomplete.
Your card number is incomplete.
Enter your full card number and try again.
Your card number is invalid.
Your card number is invalid.
Re-enter your card number and try again. If you're still having trouble, try a different payment method.
Your card's expiration date/year is in the past.
Your card's expiration date/year is in the past.
Check the expiration date on your card. If your card has expired, use the replacement card from your bank or card issuer, or try a different payment method.
Your card's security code is incomplete.
Your card's security code is incomplete.
Enter the 3-digit security code on the back of your card (4 digits on the front for American Express) and try again.
Your card's expiration date is incomplete.
Your card's expiration date is incomplete.
Enter your card's expiration date as MM / YY and try again.
Your postal code is incomplete.
Your postal code is incomplete.
Enter the full postal code of your card's billing address and try again.
Your card's expiration year is invalid.
Your card's expiration year is invalid.
Re-enter the expiration year shown on your card and try again.
All fields must be valid
All fields must be valid
Your card details are missing or unfinished. Check the card number, expiration date, and security code.
Please double check your email address.
Please double check your email address.
We couldn't confirm that the email address you entered can receive email. For example, it has a typo or the mailbox doesn't exist. Check the address and try again, or sign up with a different email.
Did you mean <address>?
Did you mean <address>?
We can't deliver to the email address you entered and found a likely typo. For example, you misspelled gmail.com. Correct the email address.
Please check your postal code.
Please check your postal code.
The postal code doesn't match the country of your payment method, so we couldn't work out your taxes. Your account wasn't created. Enter the postal code of your card's billing address.
Your card’s security code is incorrect/invalid.
Your card’s security code is incorrect/invalid.
The security code doesn't match your card. Your account wasn't created. Re-enter the 3-digit code on the back of your card (4 digits on the front for American Express).
Use only letters, spaces, apostrophes, hyphens, or periods.
Use only letters, spaces, apostrophes, hyphens, or periods.
Your first or last name has characters that aren't accepted, such as numbers, emojis, or symbols (e.g., &). Remove them. Your name must start with a letter, and apostrophes must be straight (') rather than curly (’). If your name is written in Hindi or another script with vowel signs, such as Bengali, Tamil, or Thai, enter it in English letters instead.
Your card has expired.
Your card has expired.
The payment method you entered is past its expiration date. Your account wasn't created. Use your new card, or try a different payment method.
Your card number is incorrect.
Your card number is incorrect.
The card number doesn't match a valid card. For example, a digit was mistyped or the card was replaced. Your account wasn't created. Re-enter your card number, or use your new card.
An error occurred while processing your card. Try again in a little bit." / "The card couldn't be processed. Try the payment again. If it still fails, contact your card issuer.
An error occurred while processing your card. Try again in a little bit." / "The card couldn't be processed. Try the payment again. If it still fails, contact your card issuer.
There was a temporary problem with your bank, card issuer, or Kajabi's payment provider. Your account wasn't created. Wait a few minutes and try again, or try a different payment method.
We're sorry, you've experienced too many credit card errors. Please try again later or contact [email protected].
We're sorry, you've experienced too many credit card errors. Please try again later or contact [email protected].
There have been too many declined payments from your network today. Try again tomorrow, or contact Kajabi Support.