New Kajabi accounts and new account users need to verify their email address. What you can do before you verify depends on how you joined:
If you signed up with a card, you can log in before you verify, but you can't send emails, add contacts, or connect payments until you verify.
If you signed up any other way, including as an account user, the login page shows You have to confirm your email address before continuing. until you verify.
Verify your Kajabi account
To verify your account email address:
Open the email with the subject line Confirmation instructions. If you don't see the email, check your spam, junk, and promotions folders too.
Click Verify your email in that email within 24 hours. You see Your email address has been successfully confirmed.
Wait for Kajabi to log you in automatically. If your account requires 2FA, Kajabi logs you out instead so you can set up 2FA at your next login.
If the confirmation link is more than 24 hours old or was already used, you see a message instead of the confirmation (see Error messages).
Resend the verification email
To resend the account verification email:
Go to the Kajabi resend confirmation page.
Enter your email address and click Resend confirmation instructions.
Open the newest email with the subject line Confirmation instructions and click Verify your email.
The resend confirmation page doesn't restart the 24-hour deadline. If your first verification email is less than 24 hours old, the new link expires when the first one does. If it's older, you get a new link that works for 24 hours.
If you're already logged in, you can also click Resend email on the Verify your email address banner. The Resend email button always sends a new link that works for 24 hours, and it sends one email every 5 minutes at most.
Verify a new email address after changing it
When you change your email address in Account Settings, Kajabi sends an email with the subject line Confirmation instructions to the new address. The email change isn't complete until you click Verify your email in that email within 24 hours.
You don't need to turn off 2FA to change your email address.
Note:
Until you verify the new email address, you can keep logging in with your current account email address.
Verify an email after 30 days of inactivity
When you log in with your email and password after more than 30 days without logging in, and you don't have 2FA, Kajabi asks you to verify your email first. This inactivity check is separate from the first email verification.
To verify your email after 30 days of inactivity:
Open the email with the subject line Please verify your email address on Kajabi.
Click Verify my email in that email within 6 hours.
Wait for Kajabi to log you in.
Kajabi opens the Dashboard and shows Email verification complete. If more than 6 hours have passed, the link has expired (see Error messages).
Error messages
These are the error messages you might see when you click a link in a Kajabi verification email, what each one means, and how to fix it.
Email needs to be confirmed within 1 day, please request a new one.
Email needs to be confirmed within 1 day, please request a new one.
If you see Email needs to be confirmed within 1 day, please request a new one. after you click a Kajabi account confirmation link, the link is more than 24 hours old. To fix it, resend the verification email.
Email was already confirmed, please try signing in.
Email was already confirmed, please try signing in.
If you see Email was already confirmed, please try signing in. after you click a Kajabi account confirmation link, the link was already used and your email address is already verified. You can log in at the Kajabi login page.
Your verification link has expired
Your verification link has expired
If you see Your verification link has expired after you click Verify my email in the Please verify your email address on Kajabi email, more than 6 hours have passed since the email was sent. To fix it, log in again to get a new verification email.