Your Kajabi account login gets you into app.kajabi.com, where you run your sites and your team. Use this article to log in, get back in when a password, a two-factor authentication (2FA) code, or a verification email is blocking you, and lock the account down if someone else got in.
Who this is for: Kajabi Heroes (account owners and account users with any role).
Customers of a Kajabi site log in on that site instead. For their login steps, see log in to a Kajabi site as a member.
Log in at the Kajabi login page
To log in to your Kajabi account:
Go to the Kajabi login page (app.kajabi.com/login).
Enter your email address and password. Optionally, select Remember me.
Click Sign in.
Enter the 2FA code from your authenticator app or text message, if 2FA is on. Optionally, select Remember this device for 30 days. Click Continue.
Kajabi logins follow these rules:
One login, all sites: One Kajabi login covers every site in the account. Account users see only the sites they have access to.
One email per account: An email address can belong to only one Kajabi account. To run a second Kajabi account, use a different email address or an alias like
[email protected].
Reset or change an account password
To reset a forgotten password:
Go to the Kajabi password reset page, or click Forgot your password? on the Kajabi login page.
Enter your account email address and click Reset Password.
Open the email with the subject line Instructions to reset your Kajabi password.
Click the reset link in that email. A page opens in your browser.
Enter and confirm a new password on that page, then click Change my password.
Go back to the Kajabi login page and log in with the new password. Kajabi doesn't log you in automatically.
The password reset link works for 6 hours, and each new reset request cancels the previous link. If you use an old link, the page still opens, but Kajabi shows an error after you click Change my password:
Reset password token has expired, please request a new one means the link is more than 6 hours old.
Reset password token is invalid means the link was already used, or a newer reset request replaced it.
In either case, request a new password reset email and use the link in the newest email. Delete older reset emails first, so you always click the newest link.
Password reset email didn't arrive
If the password reset email didn't arrive, try the following:
Check for the email in the following folders: spam, junk, promotions.
Search for the subject line Instructions to reset your Kajabi password.
Try entering your email address on the reset password page again (there may have been a typo).
Try a different email address. It may be helpful to search each of your email inboxes for "Kajabi" to find which email address your account uses.
Note:
After you click Reset Password, the page shows If your email address exists in our database, you will receive a password recovery link at your email address in a few minutes. This message appears even if no account uses that email address.
Change a password while logged in
To change your password while you're logged in:
Go to Account Settings > Sign In & Security. Or click your name in the top-right corner, then Account Settings > Sign In & Security.
Click Change password in the Password section.
Enter your Current password, your New password, and the new password again in Verify password.
Click Change password.
You then get an email with the subject line Your Kajabi user password has been updated.
Warning:
If you didn't change your password, follow the steps in "Secure an account after unauthorized access" on this page right away.
Password strength, reuse, and expiry rules
Kajabi account passwords follow these rules:
Strength: A new password needs at least 10 characters, with uppercase and lowercase letters, numbers, and special characters (such as !?$). This rule applies whenever a new password is set, including when you change or reset your password, create a password, or add an account user.
No reuse: You can't reuse any of your last 5 passwords. If you try, Sign In & Security shows Password update failed. Password cannot be reused. and the password reset page shows Password was used previously.
Expiry: A password expires after a set period without a change. During the last 30 days before a password expires, Kajabi shows a warning banner with an Update password button. The Kajabi team can also expire a password for security reasons. Once a password expires, you can't log in with it, and Kajabi emails you a reset link instead.
Account owners can make an account user reset their password in Settings > Manage Users. See Add and manage account users.
Set up Google sign-in
Google sign-in lets account owners and account users log in with a Google account instead of a password. Google is the only social sign-in option.
Connect Google to an account
To connect Google sign-in to your Kajabi account, first log in with your email and password, then:
Click Connect to Google in the Social Accounts section.
Enter your password in the pop-up and click Confirm.
Select the Google account to connect in the Google window.
Notes:
If you see Contact the account owner to enable social sign in and the Connect to Google button is grayed out, Kajabi has turned off Google sign-in for your login. Log in with your password instead, or contact Kajabi Support to turn Google sign-in back on.
If you see Unexpected error, please try again, then clear your cache and cookies and try again.
Log in with Google
To log in with a connected Google account:
Go to the Kajabi login page.
Click Continue with Google.
Select the connected Google account in the Google window.
Enter your 2FA code, if 2FA is on.
Create a password if you only use Google
If you've only ever logged in with Google, you don't have a password yet. You need a password to disconnect Google sign-in or to change or disable 2FA. To create a password:
Click Create password in the Password section.
Enter your password in Create password and again in Confirm password in the Create a password pop-up.
Click Create password. You can now log in with your email and password, or with Google.
Disconnect Google from an account
To disconnect Google sign-in from your Kajabi account:
Click Disconnect next to Google in the Social Accounts section.
Enter your password in the pop-up and click Confirm. Kajabi shows Social account has been successfully disconnected.
Note:
If you've never created a password, Kajabi shows Unable to disconnect Google. Create a password first, using the steps in "Create a password if you only use Google" on this page.
Two-factor authentication (2FA)
Two-factor authentication (2FA) asks for a code after your password each time you log in. Kajabi also calls 2FA multi-factor authentication (MFA). 2FA is only for account owners and account users, not customers of Kajabi sites.
2FA offers two methods:
Authenticator app: An app on your phone makes a new 6-digit code every 30 seconds. The authenticator app works in every country, even without phone signal.
Text message (SMS): Kajabi texts a 6-digit code to your phone. Text messages aren't available in all countries. If SMS isn't available in your country, use an authenticator app.
These authenticator apps are free:
Google Authenticator (App Store / Google Play Store)
Microsoft Authenticator (App Store / Google Play Store)
Note:
Kajabi doesn't send 2FA login codes by email.
When Kajabi requires 2FA
2FA is strongly recommended for everyone. Kajabi requires 2FA for every account user in these cases:
Kajabi Payments is turned on for any site in the account.
A Kajabi Partner has sent a Client Link request to a client. Every user on the Partner's own Kajabi account must then use 2FA. This rule doesn't apply to a Partner working in a client's account through Client Link.
Kajabi has set 2FA as required for the account.
When 2FA is required, you see these changes:
Accounts that use Kajabi Payments see Multi-factor authentication is required for your account. Please enroll to continue.
Other accounts see the banner Mandatory 2FA enrollment required for your account. You must enroll now.
In Sign In & Security, the Disable button is replaced by Why can't I disable?, because required 2FA can't be turned off.
Set up 2FA
To set up 2FA:
Click Set up 2FA in the Two-factor authentication (2FA) section.
Click Log out and continue. Kajabi logs you out.
Log in again. The 2FA setup screen opens.
Select an authenticator app or SMS, then follow the steps in "Set up 2FA with an authenticator app" or "Set up 2FA with SMS" on this page.
Set up 2FA with an authenticator app
On the 2FA setup screen, select Google Authenticator or similar option, then:
Download an authenticator app on your phone, if you don't have one.
Scan the QR code on the setup screen with the authenticator app. If you can't scan the QR code, click Trouble Scanning? on the setup screen to get a code you can type into the app.
Enter the 6-digit one-time code from the authenticator app on the setup screen, and click Continue.
Save the recovery code Kajabi shows somewhere safe, such as a password manager.
From now on, Kajabi asks for a code from the authenticator app each time you log in.
Note:
If you lose access to your phone or authenticator app, log in with your 2FA recovery code. Follow the steps in "Log in with a 2FA recovery code" on this page.
Set up 2FA with SMS
On the 2FA setup screen, select the SMS option, then:
Select your Country.
Enter your Phone Number without the country code and click Continue.
Enter the 6-digit code from the Kajabi text message on the setup screen, and click Continue. If no text message arrives, check the phone number and click Resend.
Save the recovery code Kajabi shows, check I have safely recorded this code, and click Sign in.
From now on, Kajabi texts you a code each time you log in.
Log in with a 2FA recovery code
Use your 2FA recovery code to log in if you lose your phone or authenticator app:
Enter your email and password on the Kajabi login page and click Sign in.
If using an authenticator, click Use recovery code. If using SMS, click Try another method instead. Then, select Recovery code.
Enter your recovery code and click Sign in.
Save the new recovery code Kajabi shows, check I have safely recorded this code, and click Sign in. Each recovery code works only once, so your old recovery code stops working.
Reset 2FA from the login page
Reset 2FA if you lost both your 2FA device and your recovery code:
Enter your email and password on the Kajabi login page and click Sign in.
Click Reset code on the 2FA code screen.
Open the email with the subject line Your Kajabi verification code.
Enter the 6-digit code from that email on the reset screen within 10 minutes, and click Verify.
Log in again with your email and password on the login page.
Select and set up a new 2FA method.
Resetting 2FA from the login page has time and attempt limits. Each code from the Your Kajabi verification code email works for 10 minutes, and you get 5 tries to enter it. If you need another code, click Resend code. You can request up to 3 new codes, waiting 60 seconds between each one (the Resend code button is grayed out until the wait is over), and every new code gives you 5 more tries.
If a 2FA reset code expires before you use it, Kajabi shows Code expired and Your verification code has expired. Please go back to sign in and try again. Go back to the login page and start the reset again.
If you enter the wrong 2FA reset code 5 times, Kajabi shows Too many attempts and You've exceeded the maximum number of verification attempts. Please start over to request a new code. Go back to the login page and start the reset again.
Note:
To prevent abuse, Kajabi limits how often 2FA can be reset. Starting more than 10 resets, entering more than 10 codes, or clicking Resend code more than 5 times, all within 15 minutes, triggers a temporary block. Kajabi then shows We're receiving too many requests. Please try again later. The block lasts up to 15 minutes. After that, start the reset again.
Change the 2FA method
To change your 2FA method while you're logged in, for example when you get a new phone:
Click Change in the Two-factor authentication (2FA) section.
Enter your password in the pop-up and click Confirm.
Click Log out and continue. Kajabi logs you out.
Log in again and set up the new 2FA method.
If you no longer have your old phone and can't log in, reset 2FA using the steps in "Reset 2FA from the login page" on this page.
Disable 2FA
You can disable 2FA only if your account doesn't require 2FA:
Click Disable in the Two-factor authentication (2FA) section.
Enter your password in the pop-up and click Confirm. Your next login won't ask for a 2FA code.
Unable to modify 2FA
Cause: You only log in with Google, and changing 2FA needs a password.
Fix: Create a password using the steps in "Create a password if you only use Google" on this page, then try again.
2FA text message not arriving
If the 2FA text message doesn't arrive:
Check that your phone number and country are correct.
Check that your phone has signal or a data connection.
Click Resend on the 2FA screen.
2FA authenticator app code not working
If the 2FA code from your authenticator app doesn't work, set your phone's date and time to update automatically. Authenticator app codes only work when your phone's clock is accurate.
Can one authenticator app hold several Kajabi accounts?
One authenticator app can hold 2FA codes for several Kajabi accounts. Each Kajabi account shows as its own entry with its own code.
Verify an account email address
New Kajabi accounts and new account users must verify their email address:
If you signed up with a card: You can log in before you verify, but you can't send emails, add contacts, or connect payments until you verify.
Everyone else, including account users: Until you verify, the login page shows You have to confirm your email address before continuing.
To verify your email address:
Open the email with the subject line Confirmation instructions. If you don't see the email, check spam, junk, and promotions folders too.
Click Verify your email in that email within 24 hours. Kajabi shows Your email address has been successfully confirmed.
Wait for Kajabi to log you in automatically. If your account requires 2FA, Kajabi logs you out instead so you can set up 2FA at your next login.
If an account owner clicks an old confirmation link, Kajabi shows one of these messages:
Link older than 24 hours: Kajabi shows Email needs to be confirmed within 1 day, please request a new one. Resend the verification email using the steps in "Resend the verification email" on this page.
Link already used: Kajabi shows Email was already confirmed, please try signing in. Your email is already verified, so log in.
Resend the verification email
To resend the verification email:
Go to the Kajabi resend confirmation page.
Enter your email address and click Resend confirmation instructions.
Open the newest email with the subject line Confirmation instructions and click Verify your email.
A verification link sent from the resend confirmation page keeps the deadline of your first verification email: 24 hours after that email was sent. If that time has already passed, the page sends a new link that works for 24 hours.
If you're already logged in, you can also click Resend email on the Verify your email address banner. The Resend email button always sends a new link that works for 24 hours, and it sends one email every 5 minutes at most.
Verify a new email address after changing it
When you change your email address in Account Settings, Kajabi sends an email with the subject line Confirmation instructions to the new address. The email change isn't complete until you click Verify your email in that email within 24 hours. You don't need to turn off 2FA to change your email address.
Note:
Until you verify the new email address, log in with your current account email address.
Verify an email after 30 days of inactivity
When you log in with your email and password after more than 30 days without logging in, and you don't have 2FA, Kajabi asks you to verify your email first. This inactivity check is separate from the first email verification.
To verify your email after 30 days of inactivity:
Open the email with the subject line Please verify your email address on Kajabi.
Click Verify my email in that email within 6 hours.
Wait for Kajabi to log you in. Kajabi opens the Dashboard and shows Email verification complete.
If more than 6 hours have passed, the link shows Your verification link has expired. Log in again to get a new verification email.
Login error messages
Each Kajabi login error message in this section lists its cause and the fix.
Invalid email or password
Cause: The email or password is wrong, or you entered the customer login details for a Kajabi site. You also see this message if your account user login is suspended.
Fix: Reset your password. If you're a customer of a Kajabi site, log in on that site's own login page instead. If you're an account user, ask the account owner to check in Settings > Manage Users whether your login is suspended.
You have to confirm your email address before continuing
Cause: Your account email isn't verified yet.
Fix: Follow the steps in "Verify an account email address" on this page.
Your account has been inactive for more than 30 days
Message: Your account has been inactive for more than 30 days or we do not recognize this device. To unlock your account, please check your email for a verification link.
Cause: You logged in with your email and password after more than 30 days without logging in, and you don't have 2FA.
Fix: Follow the steps in "Verify an email after 30 days of inactivity" on this page.
Your password is expired, please check your email for password reset instructions
Cause: Your password has expired.
Fix: Open the email with the subject line Instructions to reset your Kajabi password and set a new password.
Account blocked during login
Message: Your account has been blocked after multiple consecutive login attempts, check your email.
Cause: Too many incorrect login attempts.
Fix: Click UNBLOCK in the Account Blocked email, using the steps in "Unblock an account after an Account Blocked email" on this page. Resetting your password doesn't remove the block.
Unblock an account after an Account Blocked email
Kajabi blocks an account when it detects suspicious activity, such as suspicious login attempts, too many wrong passwords, or bot activity. When your account is blocked, you get an email with the subject line Account Blocked.
Note:
The Account Blocked email comes from a third-party service, so it doesn't come from an @kajabi.com address.
To unblock your account:
Open the email with the subject line Account Blocked.
Find the IP address in that email. The IP address is the network address of the device that tried to log in.
Check that the IP address matches your own, using a site like whatismyipaddress.com.
Click UNBLOCK in the email, if the IP address matches. A confirmation page opens.
Go to the Kajabi login page and log in with the correct password.
Warning:
If the IP address in the Account Blocked email doesn't match yours, reset your password before you click UNBLOCK. A different IP address can mean someone else tried to log in to your account.
To avoid future account blocks, read best practices for protecting your online business.
Secure an account after unauthorized access
If someone logged in to your Kajabi account without permission, act quickly.
These emails from Kajabi can mean someone else is using your login:
An email with the subject line Your Kajabi user password has been updated when you didn't change your password.
An email with the subject line Email change requested when you didn't change your email address. Kajabi sends this email to the old address, and to the account owner if an account user's email changed. Contact Kajabi Support right away.
An email with the subject line Please verify your email address on Kajabi when you didn't try to log in. Kajabi only sends this email after someone enters your correct password, so someone else knows your password.
An email with the subject line Account Blocked when you didn't try to log in. Someone tried to log in with wrong passwords.
Other signs of unauthorized access include:
Contacts imported or deleted, or email campaigns you didn't create
A changed site title, plan, or billing details
Account users you don't recognize
If you think someone got into your account but you haven't seen any of these signs, still follow the steps in "Resolve a compromised login" on this page.
Resolve a compromised login
To secure your Kajabi login after unauthorized access, do every step:
Go to the Kajabi login page and check that you can still log in. If you can, change your password in Account Settings > Sign In & Security. If you can't, click Forgot your password? and reset your password. If the reset email doesn't arrive because someone changed the email address on your account, or you still can't log in, contact Kajabi Support.
Click Disconnect next to any Google account you don't recognize in the Social Accounts section of Sign In & Security. Logging in with Google doesn't use your password, so a Google account someone else connected still works after you change your password.
Change the password for the email provider you use with Kajabi. Anyone who can open that inbox can reset your Kajabi password.
Check the Two-factor authentication (2FA) section in Sign In & Security. If 2FA is off, turn 2FA on using the steps in "Set up 2FA" on this page. If 2FA is already on, click Change and set 2FA up again. Changing 2FA removes every authenticator app and phone number on your account, including any the hacker added.
Suspend any account user you don't recognize in Settings > Manage Users. Suspending an account user blocks their login right away. See add and manage account users for the steps.
Contact Kajabi Support to report unauthorized access. Include the following:
The IP address (network address) of each account user. Find yours with a site like whatismyipaddress.com.
Whether you use a password manager
Whether you share login details with anyone, such as a service provider or colleague
Whether you use the same email and password on other sites (email, bank, social media)
The changes you found
Account security best practices
Keep your Kajabi account secure with these habits:
Strong passwords: Make every password (email, Kajabi, bank, payment processor) long, complex, and unique. Test password strength with a tool like security.org.
Password manager: Use a trusted password manager to create long, unique passwords.
2FA everywhere: Turn on 2FA wherever it's offered, with recovery options set up.
One login per person: Give each person their own account user login, so no one shares passwords or 2FA codes.
Limited admin use: Don't use the account owner, Co-owner, or Administrator login for day-to-day work unless necessary.
Login page isn't working
If Kajabi's login page won't load or won't accept your login, try these steps in order. After each step, try logging in again.
Turn off ad blockers and privacy extensions such as uBlock Origin, Privacy Badger, Ghostery, AdBlock, AdBlock Plus, or Brave's built-in filtering. If this works, add the *.kajabi.com to the allowlist.
Clear your browser cache and cookies.
Open an incognito or private window. If this works, there may be an issue with your browser settings.
Turn off your virtual private network (VPN) or firewall. If this works, you may need to adjust your VPN or firewall settings.