Looking to customize email notifications sent to your contacts? Learn more.

Edit your email notifications

Open the Settings tab from your Dashboard.
Select Notifications & privacy from your Account Settings.
Update your email notifications.
Remember to click Save to keep your changes.

Notification categories

The following email notification categories are available to customize:

Account & security

Account & security emails are important updates about your Kajabi account, such as password reset emails and getting set up. This can't be disabled.

Kajabi marketing

Kajabi sends marketing emails to share information about new features, events, promotions, and more.

Not all emails sent by Kajabi are marketing emails. You can identify a marketing email if it contains the phrase "You received this email because you are subscribed to Free Marketing Content from Kajabi."

You can choose which types of marketing emails you receive:

Events - Stay updated on all Kajabi events, such as Kajabi Hero Live, and notable events from our Partners
Partner Program - Learn about Partner Program benefits and receive confirmations for referral commissions
Product Updates - Get notified about major product releases and updates
Kajabi Payments - Receive the monthly Kajabi Payments Pulse newsletter and notifications about major Payments related features and updates
Resources - Hear about upcoming webinars to help you grow your business
Research - Get invited to complete surveys, paid research, and other development opportunities
Newsletters & Promotions - Receive the monthly Kajabi newsletter, featuring recent product updates and other useful announcements, as well as exclusive promotions for building and scaling your business
Kajabi Capital - Receive updates on Kajabi Capital and new funding opportunities from our trusted partners to help you access fast, transparent business financing tailored to your Kajabi growth

If you prefer you can unsubscribe from all marketing emails by selecting Unsubscribe from all marketing emails.

You can also control your marketing email preferences by clicking update or unsubscribe at the bottom of a Kajabi marketing email.

If you click unsubscribe, you'll be unsubscribed from all marketing emails.
If you click update, you can choose which types of marketing emails you want to receive.

Kajabi News & Updates

Select the checkbox in this section to get notified when you earn free swag and rewards from Kajabi's Hero Celebrate Program. This is visible to the account owner and all account users. However, only the account owner will receive this notification.

Comments

This is visible to the account owner and all account users. However, account users only receive notifications for sites they have access to.

Checkbox	When	Email subject
Notify me when a new comment is created	Someone comments on a lesson in a course	New comment on `<Course Name>` post `<Lesson Name>`
Notify me when a new reply to one of my lessons or comments is created	Someone replies to a lesson comment	New comment on reply on `<Course Name>` post `<Lesson Name>`
Notify me when a comment to one of my newsletter posts is created	Someone comments on a newsletter post	New comment on `<Newsletter Name>` post `<Newsletter Post Name>`
Notify me when a reply to one of my newsletter post comments is created	Someone replies to a newsletter post comment	New comment on `<Newsletter Name>` post `<Newsletter Post Name>`
Notify me when a community member creates a post	Someone creates a post in a community	New post for `<Community Name>`

Customer Subscription & Payments

This is visible to the account owner and all account users. However, account users only receive notifications for sites they have access to.

Checkbox	When	Email subject
Notify me when a subscription payment for a customer fails (Kajabi Payments and Stripe only)	A customer's recurring payment fails	Customer subscription payment failed
Notify me when a user removes a customer's card on file	A customer or account user removes a customer's card on file	A member's stored credit card has been removed `<Site Name>`
Notify me when a subscription or payment plan is cancelled	A customer cancels a subscription or payment plan	Subscription: [NOTIFICATION] Subscription cancellation Payment plan: [NOTIFICATION] Payment plan cancellation
Notify me when a customer upgrades or downgrades their subscription	A customer changes between offer tiers on a subscription (only available on sites with self-serve plan changes enabled)	Your member has updated their subscription
Notify me when a customer's offline payment requires authorization	A customer is required to authorize a payment (learn more)	Payment Authorization Required for `<Customer Email>`
Notify me when a user pauses a subscription	An account user pauses a customer's subscription or payment plan	Your member's payments to `<Site Name>` have been paused.
Notify me when a user resumes a subscription	An account user resumes a customer's subscription or payment plan	Your member's payments and access to `<Site Name>` have resumed.
Notify me when a customer initiates a pause on their subscription	A customer pauses their subscription (not payment plans) (only available on sites with self-serve subscription pausing enabled)	A member has initiated a pause on a <Site Name> subscription.

Kajabi Payments

This section only appears for the account owner and account users with the Owner or Administrator role, and only when Kajabi Payments is enabled on at least one site.

Checkbox	When	Email subject
Notify me when a payout is sent to my bank account Only visible to the account owner	Your Kajabi Payments balance is paid out to your bank account	Scheduled payout: Your payout is on its way! Instant payout: Your `<Amount>` payout is on its way!
Notify me when I have a negative balance Only visible to the account owner	Your Kajabi Payments balance drops below zero	Your Kajabi Payments balance has dropped below zero
Notify me when I receive a payment Only visible to the account owner and account users with the Owner role	A customer's payment is successfully processed through Kajabi Payments	Payment of `<Amount>` from `<Customer Email>`
Notify me when an Invoice has been marked as paid Only visible to the account owner and account users with the Owner or Administrator role	A Kajabi Payments invoice you sent has been paid	Paid - Invoice of `<Amount>` from `<Customer Email>`
Notify me when there is new dispute activity Only visible to the account owner and account users with the Owner or Administrator role	Dispute inquiry issued: A customer's bank sends a question before formally disputing a Kajabi Payments transaction, also known as a retrieval request Dispute inquiry closed: A customer's bank resolves their dispute inquiry Formal dispute: A customer's bank files a formal chargeback against a Kajabi Payments transaction Dispute update: A formal dispute gets resolved (tells you if it was won or lost) Early fraud warning: Visa/Mastercard proactively flagged a Kajabi Payments transaction as fraudulent (the customer hasn't disputed but it may turn into a dispute later)	Dispute inquiry issued: Response Required by `<Date>` - Kajabi Payments - Inquiry Issued Dispute inquiry closed: Kajabi Payments - Inquiry Closed Formal dispute: Urgent Action Required - Kajabi Payments - Dispute Issued Dispute update: Kajabi Payments - Dispute Update Early fraud warning: Early Fraud Warning Notification - Kajabi Payments
Notify me when an invoice reminder email has been sent Only visible to the account owner and account users with the Owner or Administrator role	A customer received a reminder about an unpaid Kajabi Payments invoice	Invoice reminder email sent to `<Customer Email>`
Notify me when Form 1099-K is available Only visible to the account owner and account users with the Owner or Administrator role	Your annual 1099-K tax document is ready	Your `<Year>` Form 1099-K is now available

Affiliate payouts

This is visible to all account users. However, only the account owner and account users with the Owner or Administrator role can receive these emails.

Checkbox	When	Email subject
Notify me when there is an upcoming automatic affiliate payout	An automatic affiliate payout is coming up in 2 days	Automatic affiliate payout is coming up
Notify me when an automatic affiliate payout has been made	An automatic affiliate payout completed successfully	Automatic affiliate payout was paid
Notify me when an automatic affiliate payout has failed	An automatic affiliate payout failed	`<Amount>` of automatic affiliate payout failed

Data export

Only visible to the account owner.

Checkbox	When	Email subject
Notify me when an admin user exports data	An account user has exported certain data, including: Dashboard stats (orders, revenue, customers, etc) Sales & payout reports Subscriptions & payment plans Disputes & tax reports Quiz results	`<Account User>` has exported data from `<Site Name>`

Creator Studio

This section only appears on accounts with Creator Studio enabled. This is visible to all account users. These notifications only send to the account owner or user related to the Creator Studio project.

Checkbox	When	Email subject
Email me when a project finishes transcribing	A Creator Studio project finishes transcribing	Your video finished transcribing in Creator Studio
Email me when a highlighted clip has been generated	A highlight clip is generated from a Creator Studio project	Your highlight video finished processing in Creator Studio

Notes:

There are other email notifications sent by Kajabi that are not managed under the email notification settings.
It is important not to mark email notifications from Kajabi as spam. This may result in you not receiving future notifications from Kajabi, including password reset emails. If you are having trouble receiving notification emails, please contact support.
Kajabi's marketing emails are sent from [email protected]. Other emails related to the Notifications & privacy page are sent from [email protected] or your site's email domain.

Manage your account notification preferences