Troubleshoot Kajabi if pages don't load properly

If your pages on Kajabi aren’t loading properly on your desktop or laptop devices, follow the troubleshooting steps listed in this guide.

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Why does this happen?

If your pages look similar to the image below with inconsistent formatting, you may have a web protection or antivirus software blocking your web content, a browser issue, or a problem with your internet connection. Follow this guide to troubleshoot Kajabi if your pages are not loading properly. If you are using a different web browser or antivirus software, check its support site for specific instructions.

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Step 1. Clear your browser cache

Your page may not load properly if your browser is blocking your web content. Have you attempted to log in with a different browser? If not, try accessing your Kajabi account with a different web browser (e.g., Safari, Google Chrome, Firefox, etc.). If your page loads normally with a different web browser, try clearing your browser cache. Here are a few commonly used browsers and their support guides for how to clear the browser cache:

• Using Google Chrome? Read Google’s Support Guide on Clearing Cache and Cookies.
• Using Safari? Read Apple’s Support Guide on Removing Stored Cookies and Data.
• Using Firefox? Read Mozilla’s Support Guide to delete browsing, search, and download history.

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Step 2. Inspect your page

If you continue to have trouble logging into your account after attempting the previous steps you may be experiencing an issue with your web protection or antivirus software. Use the Inspect tool to view the error in your browser’s error console to find out if your antivirus software may be blocking your content from loading.

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Chrome

If you are using the Chrome web browser when the page fails to load:

1. Hover over the page that fails to load properly and right-click anywhere on that page.
2. Select Inspect.
3. Open the Console tab.
4. Scroll through the page and locate any red errors with the descriptor “blocked by network” or similar language like “network access denied”:

Learn more about Chrome DevTools.

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Safari

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Step 1. Enable the developer menu

Learn to enable the developer menu with Safari’s support guide.

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Step 2. Open the developer menu in your Safari page

1. With the page open on your Safari web browser, select the Develop tab.
2. Then, select Show Javascript Console.
3. Scroll through the page and locate any red errors with the descriptor “blocked by network” or similar language like “network access denied”.

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Additional web browsers

• Firefox
  If you are using the Firefox web browser when the page fails to load properly, read Mozilla Firefox’s support guide, Browser Console.
• Microsoft Edge
  If you are using the Microsoft Edge web browser when the page fails to load properly, read Microsoft Edge’s support guide, Open Microsoft Edge DevTools.
• Opera
  If you are using the Opera web browser when the page fails to load properly, read Opera’s support guide, Testing and Debugging.

If your error console displays any red errors with the descriptor “blocked by network” or similar language like “network access denied”, your antivirus software may be blocking your web content from properly loading. Most commonly, antivirus softwares like McAfee have been known to cause problems with pages loading properly. If you have McAfee installed on your device, read McAfee’s guide on How to enable or disable McAfee Net Guard to allow Kajabi to load properly on your device. Do you use a different antivirus software? If you are using a different antivirus software, check its support site for specific instructions on how to allow Kajabi programs with your installed software.

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Step 3. Rule out an ISP or network routing issue

If clearing your browser cache, trying a different browser, and checking your antivirus software haven’t resolved the problem, the issue may be with how your internet connection routes to Kajabi’s servers rather than with Kajabi itself. A strong signal for this: the page loads normally when you switch to mobile data but remains slow or unavailable on your home or office connection. Run these tests in order:

1. Tether to mobile data. Connect your laptop or desktop to your phone’s mobile hotspot and reload the page. If it loads normally, your ISP’s connection to Kajabi’s servers is the issue — not your device or Kajabi’s platform.
2. Switch to a public DNS resolver. Your ISP’s DNS resolver may be routing incorrectly. Change your DNS to 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google), then flush your DNS cache and reload. See Flush DNS and clear browser cache for instructions. If load times improve, your ISP’s DNS was the culprit.
3. Disable IPv6 temporarily. Some ISPs have routing problems between their IPv6 network and Kajabi’s CDN. Disable IPv6 on your network adapter or router settings and retest. If the page loads correctly with IPv6 off, contact your ISP with this finding — they will need to resolve the routing on their end.
4. Check whether it’s isolated to your custom domain. Load app.kajabi.com on the same connection. If that loads quickly but your custom domain is slow, the issue is specific to how your domain resolves — see Troubleshoot custom domain issues. If both are slow, the issue is broader and points to ISP routing.

If you’ve completed all steps and the problem persists, contact Kajabi Support.