Learn to strengthen your account security with Multi-Factor Authentication.
In this article:
- What is Multi-Factor Authentication (MFA)?
- Am I required to use MFA?
- Password and SMS Authentication
- What authenticator apps are compatible?
- Authenticator App
- How to log in with Multi-Factor Authentication
- How to disable Multi-Factor Authentication
- Need help?
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is a secure method of verifying your identity and securing access to your account and business.
You may have heard MFA referred to as "Two-Factor Authentication (2FA)", "One Time Password (OTP)", or even "Two-Step Verification", but they all have the same goal:
To verify your identity through multiple factors of authentication.
What does this mean?
This means users will provide an additional layer (or factor) when they sign into their Kajabi account in addition to their username and password.
The three most common forms of authentication or factors are:
- Something you know (like a password or a PIN).
- Something you have (like a mobile device or a secure key).
- Something you are (like a fingerprint or facial recognition).
Multi-Factor Authentication adds an additional layer of complexity and security because a username and password just aren't enough.
Although you can and should create a strong username and password, the fact is that if someone learns your login information, they can access your account. It is important to use unique, strong passwords across all accounts (e.g., Kajabi account, banking).
But, by enabling Multi-Factor Authentication, someone attempting to use your username and password will not succeed without your second form of authentication (like your personal mobile device or email).
We know how serious you are about your business.
And with Kajabi, you strengthen your security with Multi-Factor Authentication.
Am I required to use MFA?
All users on an account that has successfully connected to Kajabi Payments are required to use Multi-Factor Authentication in order to maximize the security of their account. Additional reasons you could be required to set up MFA include:
- You’re processing a high volume of payments.
- You’ve experienced account fraud in the past.
Password and SMS Authentication
Your account can now be secured through SMS Authentication!
SMS Authentication means that your account will be secured through a unique code sent to your mobile device via SMS messaging.
If you wish to use an Authenticator app instead of SMS Authentication, skip ahead.
To set up SMS Authentication:
- Open the Settings tab from your Dashboard.
- Open Sign In & Security from your Account Settings.
- Under Two-factor Authorization, choose Set up F2A.
- During the 2FA enrollment, you will be asked to log out. Click Log out and Continue to proceed.
- Sign in using your Kajabi Credentials.
- Select SMS to set up SMS authentication:
- Next, enter your phone number then press Continue:
- Enter the 6-digit code sent via text message to your phone number:
- Copy down your Recovery code, then press Sign-on to finish the setup process.
What authenticator apps are compatible?
The following authenticators are compatible with Kajabi's Multi-Factor Authentication setup:
- Authy (Google Play / App Store).
- Google Authenticator (Google Play / App Store).
- Auth0 Guardian (Google Play / App Store).
- Microsoft Authenticator (Google Play / App Store).
Setting up Multi-Factor Authentication with Kajabi will require you to install one of the listed authenticators, or the enrollment in SMS Authentication.
Learn to set up an authenticator.
Learn how to set up SMS Authentication.
Authenticator App
Using an Authenticator App is a great way to keep your account secure through the use of an Authenticator app installed on your mobile device.
Step 1. Set up your authenticator app
First, you will need to install a compatible authenticator app on your mobile device. This app will be used to confirm your identity when logging into your Kajabi account.
To set up an authenticator on your mobile device:
- Open Google Play or the Apple App Store.
- Search for the compatible authenticator app that you want to install. Review the list of compatible authenticators.
- Click Install or GET to begin the installation process for your desired authenticator app:
Complete the installation process by following the on-screen instructions to set up your account with your preferred, compatible authenticator application.
Step 2. Enable multi-factor authentication
After installing a compatible authenticator application, finish setting up Multi-Factor authentication on Kajabi.
To set up Multi-Factor Authentication (MFA):
- Open the Settings tab from your Dashboard.
- Open Password & Security from your Account Settings.
- Select Set up authenticator.
- Enter your account password to verify your identity.
- Click Continue.
- Open your authenticator app (installed in step 1).
- Scan the QR code with your authenticator app or manually enter the code into your authenticator app.
- Click Continue:
- Important step: Save your recovery code. This code is required if you ever need to sign in without your authenticator app.
- Select I have safely recorded this code.
- Click Continue.
- Then, enter your 6-digit code provided by your authenticator app.
- Click Enable authenticator:
How to log in with Multi-Factor Authentication
Signing into your Kajabi account with Multi-Factor Authentication enabled will require you to use your authenticator application, recovery code, or SMS.
To log into your account with your authenticator application:
- Open the Kajabi Login page.
- Enter your username and password.
- Click Sign in:
- Open your authenticator application on your mobile device, or enter the 6 digit code SMS texted to your mobile device
- Enter the 6-digit code provided by your authenticator app or SMS text.
- Click Continue to complete the sign-in process:
If you do not have your authenticator app or mobile device available, you can use your recovery code to sign into your account with MFA enabled.
To log into your account with your recovery code:
- Open the Kajabi Login page.
- Enter your account email address and password.
- Click Sign in:
- Then, click Use recovery code:
- Enter the recovery code given to you when setting up Multi-Factor Authentication.
- Click Sign in:
- Select I have safely recorded this code.
- Important step: Save your new recovery code. This code is required if you ever need to sign in without your authenticator app.
- Click Sign in to complete the login process with your recovery code.
How to disable Multi-Factor Authentication
To disable Multi-Factor Authentication:
- Log into your Kajabi account.
- Open the Settings tab from your Dashboard.
- Click Password & Security from your Account Settings.
- Select Disable authenticator. (This is only available if you have enabled Multi-Factor Authentication):
Need help?
If you find yourself stuck at any point in the MFA process and need to start over, please use the "Are you stuck? Logout to start over" option located at the bottom.
This return you to the start of the sign-in process:
If you are experiencing issues with Multi-Factor Authentication as a result of any of the following, contact Kajabi Support at support@kajabi.com:
- Acquired a new mobile device.
- Lost your authenticator.
- Your password has been compromised.
- A malicious party has changed your authenticator.
