You can preview how your Products look to customers in the Kajabi mobile app with your own Kajabi account email. First, add your Kajabi account email as a contact on your site and grant it an Offer. The app only shows the Courses, Coaching, and Podcasts your email address has been granted.
As the account owner or any account user except a Support Specialist, you'll also see the Communities on the sites you can access, even without an Offer. To see exactly what a customer sees, use a different email address instead.
Add yourself as a contact and grant an Offer
To add your Kajabi account email as a contact and grant it an Offer:
Go to Contacts and click Add contacts.
Select Add Single Contact.
Enter your First Name, Last Name, and your Kajabi account email in Email.
Check Grant offers, then select the Offers you want to see under Select offers.
Click Save.
You get access to those Offers right away. You don't need to open any emails before you log in to the app.
If your email address is already in Contacts, for example because you've logged in to a Kajabi app before, grant an Offer to the existing contact instead. See Check which Products a customer can access.
For instructions on logging in to the Kajabi mobile app, see Log in to a Kajabi mobile app.
Help a customer with the Kajabi mobile app
Check a customer's login email
If a customer can't log in to the Kajabi mobile app, check that the email address they enter is a customer of your site. If an email address isn't a customer of any Kajabi site, or a Kajabi account owner or user, the Kajabi mobile app doesn't send a login email, but it shows the same screen, so the customer can't tell that nothing was sent.
Ask the customer for the exact email address they enter in the app.
Go to Contacts and search for that email address.
Look for a check mark on the contact's profile picture.
The check mark means the email address has a customer login for your site. If the email address isn't in Contacts, or has no check mark, ask the customer to try another email address, or grant an Offer to the email address they want to use.
Check which Products a customer can access
If a customer logs in to the Kajabi mobile app but doesn't see a Product, check which Products that customer can access:
In Contacts, search for the customer and click their name.
In the panel that opens, click Open full profile.
Select the Products tab.
The Products tab lists the customer's Products. If it shows This customer has no products., or a Product is missing, click More Actions > Grant offer, click Grant an Offer, select the Offer that includes the Product, then click Save. You'll see Offer granted.
Then ask the customer to pull down on their list of Courses in the app to refresh it. New Courses appear right away. On Android, refreshing doesn't add a Coaching or Podcasts tab the customer didn't have before.
Downloads Products don't appear in the Kajabi mobile app. A Community appears in the app's Community tab, not in the Library.
Fix login problems with your Kajabi account email
These are the problems you might run into when you log in to a Kajabi app with your Kajabi account email, and how to fix each one. For other login errors, see Error messages in Log in to a Kajabi mobile app.
Login email didn't arrive in the Kajabi mobile app
If you enter your Kajabi account email in the Kajabi mobile app and no login email arrives, check these causes:
On iPhone or iPad, type your email address in lowercase letters. If it has capital letters, the app doesn't send the login email, unless that email address is also a customer of a Kajabi site.
If your Kajabi account is canceled, the app only sends a login email when your email address is also a customer of a Kajabi site.
To skip the email, go to Settings > Mobile app settings on your phone and tap Open Kajabi Mobile App under Mobile App Login. On a computer, scan the QR code in the same place with your phone's camera. If you don't see Mobile app settings, log in with the email instead.
Error messages in a branded app
These are the error messages you might see when you log in to a branded app with your Kajabi account email, and how to fix each one.
This account requires login with link
This account requires login with link
If a branded app shows This account requires login with link, you entered your Kajabi account email with a password. A branded app doesn't accept your Kajabi account password. It only accepts a customer password for that site.
To fix it, tap Log in with link in the message.
Unable to log in, please check your password and try again or use log in with link option instead
Unable to log in, please check your password and try again or use log in with link option instead
If a branded app shows Unable to log in, please check your password and try again or use log in with link option instead when you log in with your Kajabi account email and password, your account user role doesn't include that site. A branded app also doesn't accept your Kajabi account password.
To fix it, ask someone to give your account user role access to that site. Then tap Log in with link on the login screen.