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Documentation Index

Fetch the complete documentation index at: https://help.kajabi.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Our support team may request a video to gain a better understanding of the issues you are experiencing. Use a screen recording tool to capture the issue, then share the recording link or file with our support team.

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Record a video

Use a screen recording tool like Loom or Vimeo to record a video and generate a shareable link. For more information on recording and sharing a video, refer to these guides:
Tip: If you are using a Mac, you can use the Screenshot app or QuickTime Player included with macOS. Learn how to use the Screenshot app or QuickTime Player.

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Share a video with support

If you used a screen recording tool like Loom or Vimeo, copy and paste your video link into the support chat widget.

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Send a video file

If you recorded a video on your computer and need to share a file, drag and drop the video directly into the support chat widget.