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Manage a Kajabi subscription

Learn how to change your subscription, update your billing details, view invoices, and your usage

You can manage your subscription right inside Kajabi, including:

  • Changing your plan

  • Reactivating your subscription

  • Viewing your usage

  • Viewing your upcoming bill and invoice history

  • Update your billing details

Change a plan

To change your Kajabi plan:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. On the overview tab, click Change plan.

  3. Optionally, choose monthly or annual billing.

  4. Click Select plan on the plan you want. Optionally:

    • Use the dropdown menu to choose a different plan.

    • Click the all plans tab to see every plan side by side.

  5. Click Confirm change.

Notes:

  • When downgrading to a lower plan, you may be notified that your usage exceeds the new plan’s limits. this doesn’t take feature limit increases into account. To resolve, reduce your usage or contact Kajabi Support.

  • Unless you’re on a free trial, you can’t switch from annual to monthly on the same plan using the above steps. Contact Kajabi Support to make a change.

  • If you have a feature limit increase, you can’t switch from monthly to annual, or vice versa. Contact Kajabi Support to make a change.

  • If you have a scheduled update to your Kajabi subscription (e.g., plan change, canceling an add-on), you won’t be able to change your plan yourself until after the scheduled update is completed. If you prefer to make the change sooner, you can contact Kajabi Support.

  • If you switch from a legacy plan to one of our current plans, a third-party transaction fee may apply. This fee is applied when Kajabi Payments is available in your region but you’re choosing to process transactions through Kajabi’s native Stripe integration. See Kajabi plans and pricing for more details.

  • If you already have the branded mobile app or public API add-on, Kajabi removes them when you upgrade to the Pro plan, since these are included. You’ll get credit for the unused time for the add-on, if applicable.

  • When changing your plan, an existing coupon may be removed.

  • If your current plan has draft mode and you’re changing to one of our current plans, you’ll no longer have access to this feature. Your drafted products will count against your product limit when changing plans.

When plan changes take effect

The following table shows when plan changes and prorated charges happen for active Kajabi subscriptions (not trials):

Change

When

Prorated Charge

Upgrade to a higher plan

Immediately

✅ Yes

Downgrade to a lower plan

End of current billing period

❌ No

Monthly to annual on same plan

Immediately

✅ Yes

Park a subscription

If you cancel your subscription and decide to reactivate after 90 days, all your sites are no longer available in the following scenarios:

  • You cancelled your subscription in Kajabi

  • You contacted Kajabi Support and they processed your cancellation

  • Your account was automatically cancelled due to a failed payment

To avoid this, you can move to the Parked plan instead. This pauses your Kajabi subscription for $29/mo USD, plus applicable taxes.

This plan is useful if you want to take an extended break from Kajabi and you don’t want to lose your Kajabi sites.

Also, if you’re a Kajabi Partner, you’ll continue receiving Partner payouts while Parked. If you cancel, you won’t earn commission and you forfeit upcoming payouts unless it’s already locked. Partner payouts are made on the 25th of each month for commission earned 2 months earlier, and each payout locks on the 19th.

Notes:

  • Only the account owner and account users with the co-owner or administrator role, or a custom role with the billing permission are able to park a subscription.

  • You can't park while you have an add-on, such as the branded mobile app or website widgets. Feature limit increases, AI credits, expert agents and backstage seats don't stop you parking. They end when your park takes effect. Contact Kajabi support for help canceling your add-ons and parking your subscription.

What happens when you park

  • All your sites go offline.

  • Your custom site domain stays connected.

  • Your sites stop sending emails to customers, including receipts, failed payment notices, and payment reminders.

  • You’ll have limited access to your Kajabi account (if necessary, back up your content), you can open:

    • Sales > Payments

      • View transactions, issue refunds, retry failed charges, pause, resume, or cancel customer subscriptions, cancel payment plans, and view or export disputes.

    • Settings > Subscription

      • Change your plan, manage payment methods and paid extras, update your billing address and tax number, view your upcoming bill, cancel your subscription.

    • Settings > Sign In & Security

      • Change your password, two-factor authentication, and Google sign-in.

    • Settings > Notifications & Privacy

      • Choose which notification emails you get from Kajabi.

  • If you have any coupons applied to your subscription, these may be removed.

  • If you were on a legacy plan, you won’t be able to switch back later. You’ll need to choose a current plan.

Warning:

Parking your subscription doesn’t automatically cancel or pause your customer’s subscriptions or payment plans. If necessary, you can cancel or pause these before you park.

Park your subscription

  1. Before you park your Kajabi subscription, review What happens when you park.

  2. From the dashboard, click Settings > Subscription & Billing.

  3. On the overview tab, click Change plan.

  4. Scroll to the “Need to pause your Kajabi account?” section and click Park account.

  5. Click Confirm.

Your subscription is scheduled to be parked at the end of your current billing period.

Note:

Parking your subscription is considered a plan change.

Unpark your subscription

  1. On the “You have parked your account” page, click Upgrade Plan.

  2. Optionally, choose monthly or annual billing.

  3. Click Select plan on the plan you want. Optionally:

    1. Use the dropdown menu to choose a different plan.

    2. Click the all plans tab to see available plans side by side.

  4. Click Confirm change.

Reactivate a subscription

To reactivate your Kajabi subscription:

  1. Log in to Kajabi.

  2. Click Reactivate subscription.

  3. Optionally, choose monthly or annual billing.

  4. Click Select plan on Basic, Growth, or Pro. Alternatively, you can click Park account.

  5. Optionally edit your payment method.

  6. Click Reactivate (or Confirm change).

You’ll be charged and regain access to your Kajabi account right away.

Notes:

  • Only the account owner or an account user with the co-owner role can reactivate a canceled Kajabi subscription.

  • If your bank asks you to verify the payment, Kajabi opens a Confirm this payment page. Follow your bank's steps.

View plan usage

On the subscription & billing page, you can view your usage for the following features:

  • Admin users

  • Contacts

  • Funnels

  • Products

  • Sites

To view your plan usage:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. On the overview tab, scroll to the Plan usage section.

View your upcoming bill

To view your upcoming bill:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. You can view your upcoming bill in the Your upcoming bill section.

Here you can see the amount and date (in the time zone set in your account details) of your next charge in US dollars. The amount includes applicable taxes and has your discounts and account credit already taken off. To see what the charge includes, click View invoice.

Notice in the upcoming bill section, it tells you what type of subscription you have:

  • Single billing schedule: Your plan and paid extras are charged together.

  • Split billing schedule: Your plan bills annually, and some paid extras bill monthly as a separate charge. If this is the case, the upcoming bill section will display the next charge only, not all upcoming charges.

    • You can hover over the info icon to see the month your annual plan renews and the day of the month your paid extras are charged. This tooltip uses the UTC timezone.

View invoice history

In Kajabi, you can view your 10 most recent paid or unpaid invoices. Invoices marked as void or uncollectible aren’t shown. Each row shows:

  • Invoice: the invoice number

  • Type: what the invoice is for (plan, paid extras, plan + paid extras, AI credits top-up)

  • Amount: the invoice total in USD after discounts and including tax (the amount doesn’t consider credit that may have been applied)

  • Billing date: the date the invoice was due (UTC time zone)

  • Status: Paid or Unpaid

To view your recent paid or unpaid invoices:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. You can view your invoices in the Invoices section.
    ​

To open a paid invoice, click View. Invoices always show your current address. For an unpaid invoice, click the more options (...) menu, then View invoice or Pay invoice. To save a copy, print it or save it as a PDF from your browser.

Additionally, each time you’re charged or refunded by Kajabi, a receipt email is sent to the account owner. You can download the invoice from these emails. This can be helpful if you’d like to retrieve older invoices than the ones available in Kajabi.

Update billing details

Your billing details include your billing info (address, tax type and number) and payment methods.

Edit billing info

To edit your business address, tax type, or tax number:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. Under billing info, click Edit details.

  4. Click Edit business address.

  5. Update your address, tax type, or tax number.

  6. Click Save changes.

Your billing info is updated.

Notes:

  • The tax type and tax number fields only show if your country accepts a tax number.

  • To learn how taxes work for your Kajabi subscription, see Kajabi plans and pricing.

Accepted payment methods

Kajabi accepts the following payment methods for your subscription:

  • Credit and debit cards

  • Apple Pay

  • Google Pay

When you add or update a payment method, you’ll see an Apple Pay or Google Pay button above the card details if your browser supports it and you have at least 1 card saved in your Apple or Google wallet.

View your payment methods

To view your payment methods:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. Under billing info, click Edit details.

  4. Click Edit payment method.

Here you can see which payment method is the default. Your default payment method is the one that will be charged for your Kajabi subscription.

You can also see if a payment method has expired.

Add a payment method

To add a new payment method:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. Under billing info, click Edit details.

  4. Click Edit payment method.

  5. Click Add new.

  6. Add your card details. Optionally:

    1. You can autofill a card with Link.

    2. If available, you can select Apple Pay or Google Pay.

  7. Optionally, turn off Make default payment method. It's on by default.

  8. Click Save changes.

Your new payment method is added.

Update your payment method

To update your payment method:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. Under billing info, click Edit details.

  4. Click Edit payment method.

  5. Next to your payment method, open the more options (...) menu. Click Edit payment method.

  6. Add your card details. Optionally:

    1. You can autofill a card with Link.

    2. Make this your default payment method (if you have multiple).

    3. If available, you can select Apple Pay or Google Pay.

  7. Click Save changes.

Your payment method is updated.

Change your default payment method

If you have multiple payment methods, you can change the default.

  1. From the dashboard, click Settings, then Subscription & Billing.

  2. Click the Billing tab.

  3. Under billing info, click Edit details.

  4. Click Edit payment method.

  5. Next to your payment method you want to set to default, open the more options (...) menu.

  6. Click Set as default.

Your default payment method is updated to the one you set.

Delete a payment method

If you have multiple payment methods, you’ll have the option to delete one if it’s not your default payment method. Kajabi requires you to have at least one payment method on your account. If your Kajabi subscription is canceled and you’d like to remove a payment method, contact Kajabi support.

To delete a payment method:

  1. From the dashboard, click Settings > Subscription & Billing.

  2. Click the Billing tab.

  3. Under billing info, click Edit details.

  4. Click Edit payment method.

  5. Next to your payment method, open the more options (...) menu.

  6. Click Delete.

  7. In the confirmation prompt, click Delete.

The payment method is removed, and this can't be undone.

Error messages

You may encounter the following error messages:

Please update your billing address before changing your plan.

Your account doesn't have a business address yet. Add it in the Edit billing info window that opens, then try changing your plan again.

Your subscription is currently past due. To make any changes you will need to pay all past due invoices. Reach out to support for any questions.

You have an overdue balance. Pay it first, then try changing your plan again. To learn how, see Pay an overdue Kajabi balance.

It looks like you already have a scheduled update to your subscription. To make any other changes, please reach out to our support team.

You already have a change waiting to take effect, such as a plan change, or a paid extra cancellation. You can wait until after the change takes effect or contact Kajabi Support to make the change sooner.

Account cannot be changed to Parked. Please contact [email protected]

You have an active add-on, such as the branded mobile app or website widgets, so you can't park your account. Contact Kajabi Support to park it.

Cannot switch to this plan given your current usage.

You can't move to this plan right now. If you pay annually, every monthly plan shows this: contact Kajabi Support to switch to monthly billing. On a lower plan, you're over its limits, such as Products, contacts or admin users, or you use a feature it doesn't include, such as a custom domain or the Branded Mobile App. Reduce your usage or remove the feature first, then try again.

Your current feature usage exceeds the <plan> plan capacity…

You're using more than the plan you selected allows. Reduce your usage of each feature listed, then try downgrading again.

Your card was declined.

Your bank or card issuer declined the payment method without giving a reason, so it wasn't saved. Ask your bank or card issuer to allow charges from Kajabi, or try a different payment method.

Your card has insufficient funds.

There isn't enough money or available credit on your payment method, so it wasn't saved. Add funds, or try a different payment method.

Your card does not support this type of purchase.

Your bank or card issuer doesn't allow this kind of charge on this payment method, for example some prepaid, debit, or business cards. It wasn't saved. Ask your bank or card issuer to allow charges from Kajabi, or try a different payment method.

Your card number is incorrect.

The card number is wrong, so your payment method wasn't saved. Check the number and enter it again, or try a different payment method.

Invalid account.

Your bank or card issuer says the card, or the account it's linked to, can't be used, for example because it's closed. It wasn't saved. Contact your bank or card issuer, or try a different payment method.

Your card's security code is invalid.

The security code (CVC) doesn't match your card, so your payment method wasn't saved. Check the 3- or 4-digit code on your card and enter it again.

Your card has expired.

Your bank or card issuer says this card has expired, so it wasn't saved. Check the expiration date, or use a different payment method.

Please update your payment details before changing your plan.

Your account doesn't have a payment method yet. Add one on the billing tab, then try changing your plan again.

Please update your payment details and billing address before changing your plan.

Your account doesn't have a payment method or a business address yet. Add both on the billing tab, then try changing your plan again.

All fields must be valid

Your card details are missing or unfinished. Check the card number, expiration date, and security code.

We couldn't find that address! You can continue using Kajabi now, and a support representative may reach out to you to verify your address. In the meantime, try again or contact support.

Our tax service couldn't match your business address. You can keep using Kajabi, but your taxes use your previous address until it matches. Check the address for typos and save it again, or contact Kajabi Support.

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