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Your Kajabi subscription settings give you full control over your plan, usage limits, and paid extras. From one central location, you can upgrade or downgrade your plan, monitor feature usage, purchase additional capacity, and manage add-ons.
Note: To update your billing details, such as your billing name, address, or card, see Update billing details.

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Change a plan

  1. From the Kajabi Dashboard, navigate to Settings > Subscription & Billing. Subscription & Billing
  2. Click Change plan. Change Plan
  3. Review the available subscription plans and complete the in-app instructions to upgrade or downgrade your account. Choose Your Plan

Depending on which plan you choose, you’ll either be charged a prorated amount and immediately gain access to all features of the new plan, or the change will take effect at the end of your current billing cycle.

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Plan usage

You can view your plan usage by going to Settings > Subscription & Billing and look at the Plan usage section. Plan usage section
Note: You cannot downgrade your current plan to a lower plan if your current plan usage exceeds the new plan limits. If you intend to downgrade, please remove the extra features first to ensure you will meet the limits of the plan you wish to downgrade to.

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Feature limit increases

Need more features (e.g., products, contacts) but not enough to upgrade to the next plan? Manage your paid extras and increase (or decrease) your feature limit to fit your business needs.

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View plan usage

  1. Open Settings > Subscription & Billing.
  2. Scroll down to see the Plan usage section.
Note: The Extra admin users usage on this page doesn’t include the owner of the Kajabi account.

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Increase a feature limit

  1. Open the Settings > Subscription & Billing.
  2. Click Increase Limit for the feature you wish to increase.
Feature limit increases
Note: The option to increase your limit will appear when you reach 80% of your limit. Your feature limits are determined by your subscription plan and can be viewed in the Plan Usage section of your Subscription tab in Settings.
Your feature limit increase will align with your subscription plan payments:
  • If you have purchased an annual plan, your feature limit increase will be charged on an annual basis.
  • If you have purchased a monthly plan, your feature limit increase will be charged on a monthly basis.
  • However, if you wish to pay on a split cadence (e.g., Base Plan is Annual and your feature limit increase charged monthly), you will need to contact our support team.
After purchasing an increase, your Paid extras page will display the features you have increased. Paid extras page

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Feature limit increase pricing

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Edit a feature limit

  1. Open the Settings > Subscription & Billing.
  2. Click Edit limit increase for the feature you wish to edit.
Note: Decreasing a feature limit is only available if you have not used your increased limit. After using your additional features you will need to contact our support team if you wish to decrease your limit. Removing a feature limit increase will be treated as a scheduled downgrade and will be removed at the end of the current billing cycle.

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Manage paid extras

To manage your Kajabi Paid Extras:
  1. Open the Settings > Subscription & Billing.
  2. Click on Manage paid extras. Manage Paid Extras

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Add-ons

Kajabi helps you scale your business with our all-in-one system. However, we know that your business is unique to you and your niche, so your needs may vary. That is why we have developed Kajabi Add-Ons to help you grow your business, but only if you need them. The following add-ons are currently available:
  • Website Widgets - Quickly add a large variety of functionality to your website and landing pages to increase user engagement (no code required).
  • Branded Mobile App - Create a white-labeled mobile app that is customized to your brand and pre-loaded with your Kajabi courses and community.

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Remove an add-on

You can manage and cancel your add-ons directly in your account from the Paid extras page:
  1. From the Kajabi Dashboard, click Settings → Subscription.
  2. Click on the Paid extras tab.
  3. Locate the add-on you’d like to cancel (such as API).
  4. Click the three dots (…) next to the add-on. Add On
  5. Select Cancel Add-On.
  6. In the pop-up window, select a reason for cancellation. Cancel Add On
  7. Confirm the cancellation.
Your add-on will be canceled, and the change will be reflected in your account. If you would like to downgrade your add-on, you can contact our support team.