Encountering error messages with Creator Studio? Learn to troubleshoot Creator Studio.
In this article:
Creator Studio failed to load
This error can occur if we are experiencing a system issue or if there is an intermittent internet connection issue.
To resolve:
- Reload the page.
- If the error persists, please open a new support ticket so we can help resolve this issue for you.
Project failed to transcribe
This error can occur when we are unable to transcribe your course video or make key moment suggestion.
This typically happens when we encounter an unfamiliar file format or if we are unable to detect a speech track on the video.
If you encounter this error, you can retry creating another project with the same course video.
However, if the error persists, please open a new support ticket so we can investigate the video and see if we can resolve the underlying error.
Video clip failed to generate
This error can occur when we encounter an issue rendering your video clip. This can happen even if other clips from the project are successful due to an errant frame.
If you encounter this error, you can retry creating another clip with the same highlights.
However, if the error persists, please open a new support ticket so we can investigate the video and see if we can resolve the underlying error.
And that’s how you can troubleshoot your Creator Studio clips. Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!