If you're considering canceling your Kajabi account, the steps below cover the cancellation process and explain what to expect. Before proceeding, consider contacting our support team to discuss your options.
Cancel a Kajabi account
Before your start: You need to be the account owner or an admin with billing access. If you don't see Subscription in your Account Settings sidebar, ask your account owner to cancel.
Or, follow these steps:
From the Dashboard, click your name in the top right corner, then select Account Settings.
Click Subscription in the sidebar.
Under Overview, click the button on your plan card. It usually reads Change plan. If your account has an unpaid invoice or is suspended, it reads Select plan.
Scroll to the bottom of the page, past the plan comparison table and the Need to pause your Kajabi account? card. Under No longer happy with Kajabi?, click Cancel subscription.
Continue through the screens until you reach You haven't canceled just yet. Select a reason, then click Complete cancellation. Your account is not canceled until you click this button.
Note: Don't see a Cancel subscription card? Your account may already be scheduled to cancel — check for a banner at the top of your Subscription page. On free, Enterprise, and some legacy plans, cancellation is handled by our support team — contact us to cancel.
Undo a cancellation
You can undo your cancellation before your billing cycle ends.
From the Dashboard, click your name in the top right corner, then select Account Settings.
Click Subscription in the sidebar.
At the top of the page, find the banner that reads "Your subscription is pending cancellation." Click Reinstate account in that banner.
Click Confirm subscription.
Note: If you started a trial without entering a card, you won't see the banner. Instead, click Activate plan on your plan card.
FAQs
What happens after canceling my Kajabi account?
Canceling your Kajabi subscription will cancel all future Kajabi subscription payments and end access to your account (this includes access to your content and site) at the end of your current billing or trial period.
On the date your account is set to cancel, your site will become inactive and inaccessible to your contacts and customers. This means your existing customers cannot log in to your canceled site and will lose access to the Products they have purchased. We highly recommend downloading your important content or data, such as course videos or customer lists, before your cancellation date.
Site and Member Access: Your site and member access, including email functionality, will be unavailable until the account is reactivated.
Custom Domain Disconnection: Any connected custom domain will be automatically disconnected.
Email Hosting: Kajabi does not host your personal or business email inbox. If your site goes down, you can still access your email through your email provider. Kajabi only sends marketing and transactional emails on your behalf.
Loss of Discounts: Any promotional or legacy discounts on your account will no longer be available. If you are on a special offer or a legacy plan, it will not be available if you return. Any future reactivation will require selecting from our current plans.
Kajabi Payments: If you're using Kajabi Payments, you will keep access to these settings:
- Overview
- Transactions
- Subscriptions
- Payment Plans
In accordance with our Privacy Notice, any customer data may be deleted 90 days after your account termination. Data permanently removed after 90 days cannot be recovered. Visit your Subscription Settings to review the date your account is set to cancel. Learn how to update your Billing Settings. Kajabi sends reminder emails 14 days and 7 days before the final deletion date.
Additionally, if granted a 48-hour temporary access extension, your account will remain accessible during that period, allowing you to resolve overdue payments or reactivate your subscription to prevent permanent loss.
Are my customers still charged after I cancel my Kajabi account?
Yes, Kajabi gives you full control over your payments and accounting with Kajabi Payments or by connecting third-party payment processors with Stripe and PayPal to process your payments.
This allows you to determine how and when you want to handle your active recurring subscriptions through your Kajabi Payments account or your Stripe and/or PayPal account(s) if you plan to cancel your Kajabi account and choose to move to a different platform.
Canceling your Kajabi account removes your customers' access to the digital products built on Kajabi — but it does not cancel their active subscriptions or stop their payments. Each subscription has to be canceled individually, by you, or the customer will keep being charged. You can still log into Kajabi after canceling your account to cancel remaining subscriptions from Sales → Payments.
As a Kajabi Partner, will I still receive a commission for my referrals?
No, to remain eligible for commissions earned from your referrals as a Kajabi Partner, you must maintain your Kajabi account. If you choose to return and reactivate your account as a Kajabi Partner, you will return as a new Kajabi Partner and will not maintain your previous Partner Status.
Can I pause my account instead?
Yes. Learn to pause your Kajabi account by parking your account and site. Parking gives you time away from building your business with Kajabi while preserving your work.
While parked, customers cannot access purchased products. Reactivating your account fully restores access to all features and customer products.
How can I access my content or data if my account is already canceled?
To regain access, you need to reactivate your subscription by choosing one of our in-market plans. The Parked Plan does not grant access to your content or site editing features.
What happens if I downgrade my Kajabi plan rather than cancel?
When switching to a lower-tier plan with reduced product limits, products exceeding the limit will need to be removed prior to downgrading. Permanently deleted products cannot be recovered, and while a full backup of courses isn't possible, individual lesson videos can be manually downloaded. Retaining a higher tier ensures all content remains intact within plan limits.