Kajabi allows you to customize your plan with paid extras, including:
Add-ons
Feature limit increases
Note:
If you have a scheduled update to your Kajabi subscription (e.g., plan change, canceling an add-on), you won’t be able to purchase, change, or cancel a paid extra yourself until after the scheduled update is completed. You may see the error message “Unable to modify subscription.” The exception is you can still purchase one-time AI credit top-ups. If you prefer to make the change sooner, you can contact Kajabi Support.
Add-ons
Depending on your plan, certain add-ons may be included, see Kajabi plans and pricing.
Kajabi currently offers the following add-ons:
Website Widgets - there are 3 tiers which control how many widgets you get:
Starter (3 widgets)
Basic (10 widgets)
Premium (25 widgets)
Pricing
The table below shows the monthly and annual price for each current add-on.
Add-on | Monthly Price | Annual Price |
$199/mo | - | |
$25/mo | - | |
Website widgets (Starter) | $5/mo | $55/yr |
Website widgets (Basic) | $14/mo | $135/yr |
Website widgets (Premium) | $27/mo | $270/yr |
Notes:
All prices are in US dollars, not including applicable taxes.
The branded mobile app and public API add-ons are charged monthly, even if you’re on an annual plan.
Website widget add-ons follow the same billing cycle as your plan.
Every Kajabi plan includes 1 website widget, shared across all your sites. If you purchase a website widget add-on, it replaces this limit rather than adding to it. For example, with the Basic tier you can use 10 widgets, not 11.
To upgrade to a higher tier for website widgets, see Upgrade your widget tier. To downgrade to a lower tier, contact Kajabi Support.
On the paid extras page, the branded mobile app add-on displays as “Branded Mobile App Premium.” However, we currently don’t offer another tier for this.
Tip:
You may find it cost effective to switch to the Pro plan, which includes the branded mobile app and public API add-ons.
Purchase an add-on
To purchase an add-on, see the steps below:
Branded Mobile App: See Get started creating a Branded App.
Public API: Contact Kajabi Support to request this add-on.
Website Widgets: See Add a website widget to a page.
Notes:
Only the account owner and account users with the co-owner or administrator role, or a custom role with the billing permission are able to purchase the branded mobile app add-on.
Only the account owner can purchase or modify a website widget add-on.
Cancel an add-on
To cancel an add-on, follow these steps:
From the dashboard, click Settings > Subscription & Billing.
On the overview tab, click Manage paid extras.
Next to the add-on, open the more options (...) menu.
Select Cancel.
Optionally, choose a reason from Reason for cancellation.
Click Confirm cancellation.
You’ll have access to the add-on until the end of its current billing period.
Note:
Only the account owner can cancel an add-on.
Feature limit increases
A feature limit increase allows you to increase certain limits of your plan.
Kajabi currently offers the following feature limit increases:
Admin users
Backstage seats
Contacts
Expert agents
Monthly AI credits
Products
Sites
For example, the Basic plan includes 5 products. If you purchase a product feature limit increase, you’ll have up to 15 products (5 from your plan + 10 from the feature limit increase).
You can add multiple feature limit increases. For example, you could purchase 2 product feature limit increases on the Basic plan, which would give you 25 products (5 from your plan + 20 from feature limit increases).
Pricing
The table below shows the details for each feature limit increase:
Feature | What it adds | Monthly price | Annual price |
1 account user with the co-owner, administrator, or custom role | $5/mo | $60/yr | |
1 seat | $49/mo | - | |
5,000 contacts | $25/mo | $300/yr | |
1 agent | $49/mo | - | |
500 credits | $15/mo | - | |
10 products | $50/mo | $600/yr | |
1 site | $49/mo | $588/yr |
Notes:
All prices are in US dollars, not including applicable taxes.
Feature limit increases follow the same billing cycle as your plan, with these exceptions:
Backstage seats, expert agents, and monthly AI credits are charged monthly, even if you’re on an annual plan.
On legacy plans, funnels can also be purchased as a feature limit increase ($10/mo or $120/yr). Kajabi’s current plans include unlimited funnels.
On Kickstarter, you can’t increase products, contacts, admin users, or sites. However, you can purchase AI credits and expert agents.
Tip:
If you have 2 or more expert agents, the pricing is discounted by 30% to $34.30/mo for each agent.
Purchase or increase a feature limit increase
Note:
This section doesn’t apply to backstage seats, expert agents, or monthly AI credits. See the following:
To add a feature limit increase for admin users, contacts, funnels, products, or sites:
From the dashboard, click Settings > Subscription & Billing.
On the overview tab, scroll to plan usage.
Click Increase limit under the feature you need more of.
Choose the quantity.
Click Confirm changes.
You’ll be charged a prorated amount for the rest of your current billing period. Your feature limit increase takes effect right away.
Notes:
You’ll only see the increase limit option if you’ve used 80% or more of that limit. If you already have an increase for a feature, you’ll see an option to edit the limit increase.
Only the account owner can purchase feature limit increases.
Also, you may see an option to increase a feature limit while using Kajabi. This happens when you try to add a product, contact, funnel, or site at your limit. When you’re at your limit for admin users, the co-owner and administrator roles are locked and you’ll see an option to buy an extra user in the role dropdown.
Cancel or reduce a feature limit increase
Note:
This section doesn’t apply to backstage seats, expert agents, or monthly AI credits. See the following:
To cancel a feature limit increase for admin users, contacts, funnels, products, or sites:
From the dashboard, click Settings > Subscription & Billing.
On the overview tab, click Manage paid extras.
Next to the limit increase, open the more options (...) menu.
Select Modify.
[Screenshot to insert: 3-paid-extras/03-cancel-or-reduce-a-feature-limit-increase.png]
Lower the amount. To cancel all limit increases for a feature, lower it to 0.
Click Confirm changes.
This change takes effect at the end of your current billing period.
Notes:
Only the account owner can modify or cancel feature limit increases.
Keep an eye on your feature usage and be sure to remove any feature limit increases you don’t need to prevent unnecessary charges.
You can't lower a feature limit increase if your new limit would be below what you're using. You’ll see an error message "Cannot reduce below current usage of <number>". Scenarios:
On Basic (includes 5 products) with 2 products increases (each grants 10 additional products), your limit is 25 products. If you have 12 products, you can remove 1 increase (new limit: 15), but not the second one (new limit: 5) until you're down to 5 products.
On Growth (includes 25,000 contacts) with 2 contacts increases (each grants 5,000 contacts), your limit is 35,000 contacts. If you have 31,000 contacts, you can't remove either increase until you're down to 30,000 contacts or fewer. Then you can remove 1 feature limit increase (new limit: 30,000).
How Backstage seats work
Kajabi’s current plans include 1 backstage seat.
Each customer with access to a backstage offer uses 1 seat. A customer only uses 1 seat, even if they have access to more than one backstage offer.
Adding seats
When a customer gets access to backstage and you’ve used all your seats, Kajabi automatically adds a seat. This happens whether the customer purchased an offer or you granted them access.
Removing seats
When a customer loses access to backstage, Kajabi automatically removes the extra seat. This happens when:
You revoke their access
You delete their contact
Their payment fails and your site removes access on failed payments
When an extra seat is removed, you stop paying for it, and Kajabi adds credit to your account for the unused part of the month. The credit is taken off your next bill.
Notes:
Backstage seats are not able to be changed manually on the paid extras page. If you attempt to adjust it there, you’ll see an “Invalid feature type” error.
Kajabi doesn't remove a backstage seat on the day access ends when the access has a future end date (including offers with a set number of days), you cancel a customer's subscription at the end of its period, or a customer cancels a Kajabi Payments or PayPal subscription. You keep paying until the next time any customer's backstage access is added or changed, or you change your plan. To stop paying on the end date, remove the customer's access yourself that day (see Revoke access to a Product).
Tracking seats
Once you have 2 seats or more, Backstage > Clients shows a Backstage seats usage box with the seats included in your plan, your additional seats, and what those additional seats cost each month.
Additional seats are also listed in Settings > Subscription & Billing > Manage paid extras.
Error messages
You may encounter the following error messages:
You've reached the maximum number of products/contacts/funnels/sites allowed on your plan.
You've reached the maximum number of products/contacts/funnels/sites allowed on your plan.
You're using all the products, contacts, funnels, or sites your plan includes. Purchase a feature limit increase or upgrade your plan.
Woah, you have reached your maximum amount of users!
Woah, you have reached your maximum amount of users!
You've used all the admin users your plan includes. This includes account users with the co-owner, administrator, or a custom role. To add more, purchase a feature limit increase or upgrade your plan.
You've reached the widget limit for your plan. Upgrade to add more.
You've reached the widget limit for your plan. Upgrade to add more.
You're using all the widgets your website widgets you have. To add more, purchase a website widgets addon or upgrade your add-on to a higher tier. If you’re on the premium website widgets tier already, contact Kajabi Support to request more widgets.
You already have a subscription update scheduled. To make further changes to your subscription, please reach out to customer support.
You already have a subscription update scheduled. To make further changes to your subscription, please reach out to customer support.
You already have a change waiting to take effect, such as a plan change. You can wait until after the change takes effect, or contact Kajabi Support to change your paid extras sooner.
You've reached your AI chatbot limit. Disable another agent or upgrade your plan to enable more.
You've reached your AI chatbot limit. Disable another agent or upgrade your plan to enable more.
Every expert agent you pay for is already turned on, so you can’t enable another agent. Turn off one of your other agents, or purchase another agent.
Cannot reduce below current usage of <amount>
Cannot reduce below current usage of <amount>
You're lowering a feature limit increase below what you're using now. Reduce your usage first, then lower the limit.
You must be the account owner to update your feature limit.
You must be the account owner to update your feature limit.
Only the account owner can purchase, modify, or cancel feature limit increases, AI credits and expert agents, or cancel an add-on. Ask the account owner to make the change.
There was an error updating your feature limit. Please contact customer support if you need assistance.
There was an error updating your feature limit. Please contact customer support if you need assistance.
Your purchase didn't go through, for example because your payment method was declined. Check your payment method on the billing tab or try a different one, then try again.
Invalid feature type
Invalid feature type
Backstage seats can’t be changed from the paid extras page. Kajabi automatically adds or removes seats for you. To lower your seat count, remove access for customers who no longer need it.