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A Downsell is another Offer presented to customers that decline to purchase an Upsell. This gives you a second chance to make an additional sale if your customer declines your Upsell. Your Downsell is typically a lower-priced Offer, a discount on the Upsell Product, or you can choose to offer a completely new Product.

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Add a Downsell

  1. First, create an Offer to use as a Downsell.
  2. Return to your Offers Dashboard and select the Offer you wish to attach your Downsell to.
  3. Select the Upsells tab.
  4. Add a new Upsell or navigate to an existing Upsell Offer.
  5. Click Add downsell on your Upsell offer card.
  6. Complete the Downsell prompt:
    • Select your Downsell offer
    • Enter a Downsell title
    • Enter a Downsell description
    • Upload a video for your Downsell (optional)
    • Update the purchase button text (optional)
  7. Click Add Downsell to apply your changes.
Be sure to activate both your Downsell and Upsell to initiate the upsell and downsell flow during checkout!

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Edit a Downsell

After you have added a Downsell to your Offer, you have the ability to edit specific details of the Downsell further.
  1. Open the Sales tab from your Dashboard.
  2. Select the Offer containing the Downsell you wish to edit.
  3. Select the Upsells tab.
  4. Click the Downsell attached to your Upsell Offer.
  5. In the Downsell editor popup, edit the title, description, CTA text, or add a video.
  6. Click Save to keep and apply your changes.

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Remove a Downsell

  1. Open the Sales tab from your Dashboard.
  2. Click Offers.
  3. Select the Offer from which you’d like to remove the Downsell.
  4. Select the Upsells tab.
  5. On the Upsell page, click the … menu next to the Downsell Offer.
  6. Click Remove to delete it.