Failed payments processed through PayPal must be monitored through PayPal. Learn how to monitor and locate your failed payments in PayPal.
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For payments processed with PayPal, you will need to monitor your payments through PayPal.
If a payment fails with PayPal, you will not be able to see the failure in Kajabi. Any upcoming payments will have the status as "Upcoming," and the overall subscription status will remain as "Active."
If a payment fails, PayPal attempts to retry the payment every 5 days up to twice per billing cycle. However, if the second retry fails, PayPal counts it as a payment failure, and the failed payment amount will be added to the outstanding balance for the next billing cycle.
View failed payments in PayPal
To view a failed payment in PayPal:
- Log into your PayPal account.
- Navigate to the Home tab of your PayPal account.
- Click Recurring Payments under "Quick Links".
- Navigate to your list of payments.
- Filter by Outstanding Payments.
You can click on individual customers for more information about their outstanding payment(s).
And that’s how you can manage failed payments in PayPal! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!