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Documentation Index

Fetch the complete documentation index at: https://help.kajabi.com/llms.txt

Use this file to discover all available pages before exploring further.

Like any business, there will be an occasion when your customers may want to cancel their subscription and ask for a refund. This guide walks you through performing these actions directly in Stripe.

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Cancel a subscription in Stripe

  • Log into your Stripe account.
  • Open the Customers tab.
  • Search the customer’s email address in the search bar.
  • Click on their Stripe profile.
  • Scroll to Subscriptions.
  • Click x on the right side of the Subscription that you wish to cancel.
  • Then, select Cancel subscription.
  • In the prompt, select the date of the cancellation.
  • Click Cancel subscription to apply:

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Refund a payment in Stripe

  • Log into your Stripe account.
  • Open the Customers tab.
  • Search the customer’s email address in the search bar.
  • Click on their Stripe profile.
  • Scroll down to Payments.
  • Click … on the right side of the Payment that you wish to Refund.
  • Then, click Refund payment.
  • Complete the prompt and select Refund: