Third-Party Payment Processors

How to Cancel and Refund a Transaction in PayPal

Learn to cancel a subscription and refund a transaction with PayPal.

Refund a transaction in PayPal

To refund a transaction in your PayPal dashboard:

Go to the Activity tab in the header.
Select Refund next to the transaction you'd like to refund:

Learn more with PayPal.

Cancel a subscription in PayPal

How to cancel your customer's subscription in PayPal:

Log into your PayPal account.
Click Sales in the top menu.
Select Subscriptions under the "Sales Channels" section.
On the Manage Subscriptions page, select Subscriptions from the left sidebar.
Select the customer whose subscription you'd like to cancel.
Click the … menu and select Cancel Subscription.
Confirm that you would like to cancel the subscription:

Note:

After your customer cancels their subscription through PayPal, PayPal will notify you of the cancellation.

Send a custom email notification to your team for cancellations

The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription.

If you wish to notify your team of cancellations, create an Automation:

Step 1. Add an automation

Open the Sales tab from the Dashboard.
Then, click Offers.
Select the Offer you want to create a notification for.
Scroll down to Automations.
Click + Add Automation.

Step 2. Configure your automation

Under When, click Offer subscription payment canceled.
Under Then, select Send an email.
Then, select To my team.
Enter your team email addresses that you wish to be notified in the Recipients field.
Be sure to click tab or enter after each recipient entered.
Edit the Subject and the Body of the email sent to your team.
Click Save to keep your changes:

And that’s how to cancel and refund a transaction in PayPal! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!