How to Cancel and Refund a Transaction in PayPal

Learn to cancel a subscription and refund a transaction with PayPal.

In this article:

• Refund a transaction in PayPal
• Cancel a subscription with PayPal
• Send a custom email notification to your team for cancellations

Refund a transaction in PayPal

To refund a transaction in your PayPal dashboard:

• Go to the Activity tab in the header.
• Select Refund next to the transaction you'd like to refund:

Learn more with PayPal.

Cancel a subscription in PayPal

How to cancel your customer's subscription in PayPal:

• Log into your PayPal account.
• Click Sales in the top menu.
• Select Subscriptions under the "Sales Channels" section.
• On the Manage Subscriptions page, select Subscriptions from the left sidebar.
• Select the customer whose subscription you'd like to cancel.
• Click the … menu and select Cancel Subscription.
• Confirm that you would like to cancel the subscription:

Send a custom email notification to your team for cancellations

The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription.

If you wish to notify your team of cancellations, create an Automation:

Step 1. Add an automation

• Open the Sales tab from the Dashboard.
• Then, click Offers.
• Select the Offer you want to create a notification for. 
• Scroll down to Automations.
• Click + Add Automation.

Step 2. Configure your automation

• Under When, click Offer subscription payment canceled.
• Under Then, select Send an email.
• Then, select To my team.
• Enter your team email addresses that you wish to be notified in the Recipients field.
• Be sure to click tab or enter after each recipient entered.
• Edit the Subject and the Body of the email sent to your team.
• Click Save to keep your changes:

And that’s how to cancel and refund a transaction in PayPal! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!