How to Cancel and Refund a Transaction in PayPal

Learn to cancel a subscription and refund a transaction with PayPal.

In this article:

• Refund a transaction in PayPal
• Cancel a subscription with PayPal
• Send a custom email notification to your team for cancellations

Refund a transaction in PayPal

To refund a transaction in your PayPal dashboard:

• Go to the Activity tab in the header.
• Select Refund next to the transaction you'd like to refund:

Learn more with PayPal.

Cancel a subscription with PayPal

To communicate to Kajabi that a Subscription has been canceled and to deactivate your customer's access to your Product(s), your customer must manually cancel the subscription they paid for with PayPal in their PayPal account or you can Deactivate their Offer from your Kajabi Account. 

How Your Customers Can Cancel Their Subscription in PayPal:

• Your Customer must log into their PayPal account.
• Click Payments in the top menu.
• Select Manage automatic payments under the "Automatic payments" section.
• Select the merchant whose agreement they want to cancel in the left sidebar.
• Click the Cancel button.
• Confirm their wish to cancel and click Cancel Automatic Payments:

Send a custom email notification to your team for cancellations

The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription.

If you wish to notify your team of cancellations, create an Automation:

Step 1. Add an automation

• Open the Sales tab from the Dashboard.
• Then, click Offers.
• Select the Offer you want to create a notification for. 
• Scroll down to Automations.
• Click + Add Automation.

Step 2. Configure your automation

• Under When, click Offer subscription payment canceled.
• Under Then, select Send an email.
• Then, select To my team.
• Enter your team email addresses that you wish to be notified in the Recipients field.
• Be sure to click tab or enter after each recipient entered.
• Edit the Subject and the Body of the email sent to your team.
• Click Save to keep your changes:

And that’s how to cancel and refund a transaction in PayPal! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!