Third-Party Payment Processors

How to Cancel and Refund a Transaction in PayPal

Learn to cancel a subscription and refund a transaction with PayPal.


In this article:


Refund a transaction in PayPal

To refund a transaction in your PayPal dashboard:

  • Go to the Activity tab in the header.
  • Select Refund next to the transaction you'd like to refund:

Learn more with PayPal.


Cancel a subscription in PayPal

How to cancel your customer's subscription in PayPal:

  • Log into your PayPal account.
  • Click Sales in the top menu.
  • Select Subscriptions under the "Sales Channels" section.
  • On the Manage Subscriptions page, select Subscriptions from the left sidebar.
  • Select the customer whose subscription you'd like to cancel.
  • Click the  menu and select Cancel Subscription.
  • Confirm that you would like to cancel the subscription:

Note:
After your customer cancels their subscription through PayPal, PayPal will notify you of the cancellation.

Send a custom email notification to your team for cancellations

The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription.

If you wish to notify your team of cancellations, create an Automation:

Step 1. Add an automation

  • Open the Sales tab from the Dashboard.
  • Then, click Offers.
  • Select the Offer you want to create a notification for. 
  • Scroll down to Automations.
  • Click + Add Automation.

Step 2. Configure your automation

  • Under When, click Offer subscription payment canceled.
  • Under Then, select Send an email.
  • Then, select To my team.
  • Enter your team email addresses that you wish to be notified in the Recipients field.
  • Be sure to click tab or enter after each recipient entered.
  • Edit the Subject and the Body of the email sent to your team.
  • Click Save to keep your changes:

And that’s how to cancel and refund a transaction in PayPal! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!