Learn to reset your Member's password from your People tab.
In this article:
Note:
The password reset link will expire after 6 hours and should be reset in a timely manner. However, if the password reset link has expired by the time your Member clicks the link, simply repeat the steps to send a new password reset link.
Member can't log into your site
- If your Member forgets their login, they can click "forgot password" on the login page and Kajabi will send a password reset link to their email inbox.
Learn to customize your Login Page according to your brand and language.
Send password to member email
- Open the People tab from the Dashboard.
- Select the Member name to open their Profile.
- Click Send Password:
Your Member will receive an email to reset their password by clicking the link in the email:
Change your member's password
Provide your Member with a temporary password to help your Member login to your site. Your Member can then change their password within their Account Settings. Learn how your Member can update their account information.
- Open the People tab from the Dashboard.
- Select the Member name to open their Profile.
- Click More Actions.
- Select Change Password.
- Enter your Member's temporary password.
- Click Save to apply:
After creating your Member's temporary password, send your Member their temporary login information through your preferred form of communication.
