Learn to reset your Customer's password from your Contacts tab.
In this article:
Customer can't log into your site
If your Customer forgets their login, they can click Forgot Password on your site login page and Kajabi will send a password reset link to their email inbox:
Learn to customize your Login Page according to your brand and language.
If the user submits an email address matching the email address of a Customer in your Contacts tab, they will receive a reset password instructions email in their email inbox.
Your customer can reset their password by clicking the link in the email:
Send password to customer email
Manually send a password reset email to your Customer:
- Open the Contacts tab from the Dashboard.
- Select the Customer's name to open their Profile.
- Click Reset Password.
- Confirm by clicking Send email:
Your Customer will receive an email to reset their password containing the link to reset their password:
Change your customer's password
Provide your Customer with a temporary password to help your Customer log in to your site. Your Customer can then change their password within their Account Settings. Learn how your Customer can update their account information.
Manually create a password for your Customer to help your Customer log in:
- Open the Contacts tab from the Dashboard.
- Select the Customer's name to open their Profile.
- Click the
…icon to open More Actions. - Select Change Password.
- Enter your Customer's temporary password.
- Click Save to apply:
After creating your Customer's temporary password, send your Customer their temporary login information through your preferred form of communication.
And that’s how you can reset your customer's password!
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