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Login issues can differ between desktop, mobile app, and web browser environments. This article walks through common challenges and how to resolve them.

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Understand roles: admin login vs. member login

Kajabi has two distinct roles, and knowing which one applies to you is essential for logging in correctly:
  • Kajabi Site Owners/Admins: Use the general Kajabi login portal at app.kajabi.com. Admins manage site settings and content and cannot access courses through standard member login portals.
  • Members/Customers: Access courses exclusively through the specific site of the Hero whose content you purchased. For web login, always use the specific URL provided by the course creator (e.g., [SITE].mykajabi.com). Avoid using the admin portal.
Note: Using the admin login URL for member or course access will not work and may display an error like account blocked. Always confirm you are entering credentials on the correct platform.

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Common login problems and resolutions

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Log in from a web browser

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Issue

You cannot log in from a desktop browser even though you are successfully logged in on the Kajabi app.

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Solutions

  • Visit the specific course provider’s website and log in using your member credentials.
  • If you have forgotten the password, use the Forgot Password link on the course site, complete the email-based password reset process, and log in.
  • Avoid using the admin portal (app.kajabi.com) for member logins.

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Log in from the Kajabi mobile app

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Issue

You cannot log in to the Kajabi mobile app even though you are successfully logged in on the web.

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Solutions

  • Confirm you are using the correct login credentials for the specific course provider’s site.
  • If you have forgotten the password, reset it through the course provider’s website before attempting to log in again on the mobile app.
  • Make sure the app is updated to the latest version.

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Troubleshooting

Work through these steps in order. The incognito test in step 1 is the fastest way to identify the cause.
  1. Test in an incognito or private window. Open the login page in a private/incognito window and try logging in. Usually, browser extensions are disabled in private/incognito windows. If the login page works in private/incognito, it’s likely that a browser extension is causing an issue. If it works in incognito, go to step 2. If it still fails, go to step 3.
  2. Disable ad blocker or privacy extension. Common culprits: uBlock Origin, Privacy Badger, Ghostery, AdBlock, AdBlock Plus, and the built-in filtering in Brave. Disable the extension, reload the page, and try again. If this fixes it, add your Kajabi site’s domain to the extension’s allowlist.
  3. Enable third-party cookies. Kajabi requires third-party cookies for authentication.
    • Chrome: Settings > Privacy and Security > Third-party cookies > select Block third-party cookies in Incognito only.
    • Firefox: Settings > Privacy & Security > set Enhanced Tracking Protection to Standard (not Strict).
    • Safari: Safari > Settings > Privacy > uncheck Prevent cross-site tracking.
  4. Clear browser cache and cookies, then reload and try again.
  5. Try a different browser to rule out a browser-specific configuration issue.
  6. Check for VPN or firewall interference. Some VPNs block scripts or alter cookies. Temporarily disable your VPN and try again.
Issue only on your custom domain (not on yoursite.mykajabi.com)? This may indicate a DNS or Cloudflare configuration issue rather than a browser problem. Contact Kajabi Support.