Overview
Login issues can differ between desktop, mobile app, and web browser environments. This article walks you through common challenges and how to resolve them.Understand roles: admin login vs. member login
Kajabi has two distinct roles, and knowing which one applies to you is essential for logging in correctly:- Site Owners/Admins: Use the general Kajabi login portal at app.kajabi.com. Admins manage site settings and content and cannot access courses through standard member login portals.
- Members/Customers: Access courses exclusively through the specific site of the Hero whose content you purchased. For web login, always use the specific URL provided by the course creator (e.g., [SITE].mykajabi.com). Avoid using the admin portal.
Note:Using the admin login URL for member or course access will not work and may display an error like account blocked. Always confirm you are entering credentials on the correct platform.
Common login problems and resolutions
Log in from a web browser
Issue
You cannot log in from a desktop browser even though you are successfully logged in on the Kajabi app.Solutions
- Visit the specific course provider’s website and log in using your member credentials.
- If you have forgotten the password, use the Forgot Password link on the course site, complete the email-based password reset process, and log in.
- Avoid using the admin portal (app.kajabi.com) for member logins.
Log in from the Kajabi mobile app
Issue
You cannot log in to the Kajabi mobile app even though you are successfully logged in on the web.Solutions
- Confirm you are using the correct login credentials for the specific course provider’s site.
- If you have forgotten the password, reset it through the course provider’s website before attempting to log in again on the mobile app.
- Make sure the app is updated to the latest version.
Troubleshooting
- Clear browser cache and cookies: Stored data can sometimes cause login issues
- Try a different browser: If one browser is not working, try another
- Check your internet connection: A weak connection can prevent successful logins
- Disable browser extensions: Some extensions may interfere with the login process