Build a 404 page

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What is a 404 page?

The official definition of a 404 page is that it is an error page or a “Page Not Found” page. It is a page specifically designed to communicate to a website visitor that the URL path entered provided no information.

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URL basics

URL stands for “Uniform Resource Locator”, which simply put, means the web address. Generally speaking, URLs have three parts:

• The Protocol
• The Domain Name
• The Path

For example, the web address “https://learningwithme.com/store” has:

• a Protocol: “https://”
• a Domain Name: “learningwithme.com”
• and a Path: “/store”

But what happens if you were to mistype and enter “https://learningwithme.com/\*\*star\*\*”? You may have entered your domain correctly, but the path leads to nowhere. That is when your 404 page will appear.

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Why 404 pages matter

“404” refers to an HTML code response. That means the 404 is the three-digit signifier to cover any broken or dead links on your site. Let’s say that you have a landing page with the domain “https://learningwithme/new-year-promotion” and you link from your homepage. But later you decide to draft (or unpublish) your landing page, but forget to remove the link from your homepage. Your 404 page captures visitors that may click on a broken link so they don’t get bounced off your site. Instead, they will get to see your branded, thoughtfully designed error page and can go back and continue exploring the rest of your site. Your 404 page is pre-built onto your website with a simple, straight-forward message to bring any lost visitors back to your homepage:

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Building the 404 page

With the Website Builder, you can design a 404 page that can delight your visitors and personalize your brand. Customize a Header, Footer, and add Blocks & Sections to your page. Because the 404 page should be simple in nature with clear instructions to return to your site, add:

• Basic Content
• Images
• Videos
• Custom Sections

to design your 404 page. Creating a site on Kajabi generates an empty, default theme to help you get started with your content. If you have just started with Kajabi, your 404 page will display the default, site theme. This theme is not customizable. Design your 404 and website pages by selecting a site template that best fits your brand. Learn to customize your website.

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Customizing the 404 page

1. From the Kajabi Dashboard, open the Website tab.
2. Click the Website Pages tab.
3. Select the 404 Page.

Learn more about customizing with the Website Builder.

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Why is my page showing a 404?

If you’re seeing a 404 error on a URL that should be one of your own pages, the most common cause is that the page is in Draft status. Draft pages are not publicly accessible — anyone who visits the URL, including you when logged out, will see a 404. To fix it:

1. From the Kajabi Dashboard, go to Website > Website Pages or Landing Pages.
2. Find the page and click on page status dropdown on the right.
3. Change the status to Publish.
4. Use the Copy URL icon next to the Published dropdown to test the URL in a private/incognito window to confirm it’s live.