Have you set up your custom domain on Kajabi using the "Create subdomain for Kajabi site" option? Did you choose to connect a subdomain with "www" in the URL? You'll likely want to set up a forwarding rule through your domain registrar to redirect the URL without "www" to the same site.
Add a Forwarding Rule in GoDaddy
Note:
The redirect process described in this guide only applies if you've connected your custom domain using the "Create subdomain for Kajabi site" option in your Domain Settings. If you've connected your domain using the "Connect domain to Kajabi" option, there is no need to set up a forwarding rule.
First, check that your domain is set up properly in Kajabi:
- Open the Settings tab from your Dashboard.
- Then, click Domain.
- Your domain should state that your custom domain is connected:
Next, you will need to log into your GoDaddy account to access your DNS records:
- Log into your GoDaddy account and choose Domains.
- Then, locate and select the Domain you want to add a forwarding rule for.
- Click the
…and choose Manage DNS. - Scroll Down to the Forwarding section and choose Add next to the Domain section.
- Select https://.
- Enter www.yoursite.com (specific to whatever your domain is called).
- Choose Permanent (301).
- Select Forward Only.
- Check the box that reads, "Update my Nameservers and DNS settings."
- Press Save.
- Enter your URL in your browser to test if the forwarding rule was added correctly:
Visit GoDaddy's Help Center to learn more.
And that's how to set up a forwarding rule for your custom domain on GoDaddy! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!