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If you are experiencing issues customizing the template for your Website and Product Pages because your site Login Page is displayed, or seeing a 404 page not found error image when customizing draft pages, your browser may be blocking Kajabi’s cookies to allow you to access the editor. Learn to enable Kajabi’s cookies to customize your page.

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Why does the login page appear?

Your browser may have cookie blockers, plugins, or extensions blocking Kajabi’s cookies. This prevents the editor from recognizing your session and shows the login page instead. Resume customizing your Website Page or Product Page by enabling third-party cookies on your web browser or clearing your web browser’s cache and cookies from the web browser settings.

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Why does a 404 error or “Page not found” appear on a draft page?

Two separate causes can trigger this:
  1. The page is set to Draft. Kajabi returns a 404 on all draft pages to prevent public access — this is intentional. Publish the page to resolve it.
  2. The page is published, but your browser is blocking third-party cookies or an ad blocker is active. This may prevent the editor from loading your session correctly.
If you are seeing a 404 on a page you believe is already published, follow the browser troubleshooting steps below.

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Ad blockers and privacy extensions

Ad blockers and privacy extensions are a common cause of these errors and are separate from your browser’s built-in cookie settings. Disabling third-party cookies in your browser settings alone may not be enough if an extension is also active. Common extensions that can cause this: uBlock Origin, Privacy Badger, Ghostery, AdBlock, AdBlock Plus, and the built-in ad filtering in Brave and Opera browsers. Quick diagnostic: First, open the page in an incognito or private window. Most browser extensions are disabled in private/incognito windows. If the login page works in private/incognito, it’s likely that a browser extension is causing an issue. To fix: Disable the extension and reload the page. If it works, add kajabi.com (and your custom domain if you have one) to the extension’s allowlist or exception list so you don’t need to disable it permanently.

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Chrome

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Enable third-party cookies

  1. On your computer, open Chrome.
  2. In the top right, click the More icon (the three vertically-aligned dots).
  3. Then, click Settings.
  4. Click Privacy and Security from the left sidebar.
  5. Scroll down and open Third-party cookies.
  6. Then, select Block third-party cookies in Incognito Mode:
Read Google’s Support Guide to clear cache and cookies.

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Safari

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Enable website tracking and cookies

  1. On your computer, open Safari.
  2. Navigate to Settings (or press ⌘,).
  3. Click the Privacy tab.
  4. Uncheck Prevent cross-site tracking.
Read Apple’s Support Guide to clear history, cache, and cookies.

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Using a browser not listed above?

Refer to the list of popular browsers below and select your preferred web browser to view their specific instructions. If your browser is not listed, we recommend searching your browser’s help documentation for step-by-step instructions on how to enable third-party cookies.

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Additional web browser guides: