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Unexpected charges or duplicate invoices can understandably cause confusion during your Kajabi trial. These scenarios often occur due to authorization holds, subscription plan changes, or billing system behavior under specific circumstances. Below you will find the common reasons behind these occurrences, what they mean, and how to address them. To avoid unexpected charges, it is essential to understand Kajabi’s free trial policies. Charges during or after the trial can often be prevented by taking proactive steps, such as canceling the trial before it ends or carefully reviewing plan changes.

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Authorization holds vs. actual charges

When starting a Kajabi trial, your bank may place temporary authorization holds to verify your payment method. These holds are a standard banking practice and are not unique to Kajabi. They ensure that the payment method is valid and capable of processing future transactions. Authorization holds:
  • Are not actual charges
  • Appear as pending transactions
  • Automatically drop off based on your bank’s processing time
For example, if you saw a $149 or $89 charge during the trial, it’s likely an authorization hold rather than a final charge. Authorization holds are reversed without debiting your account once the verification is complete. If the trial signup does not proceed properly, you can create a new account to retry the process.

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Duplicate charges and multiple invoices

Duplicate charges can occur due to:
  • Previous failed billing attempts being retried and successfully processed
  • Multiple invoices becoming due simultaneously, such as a past-due invoice alongside the current renewal charge
For example, you may see two similar charges (e.g., $199), which reflect the collection of both unpaid and new invoices. Updating your payment details or the billing cycle running could trigger this.

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Review and resolve charges

To better understand the charges posted to your account:
  1. Access your account’s billing information. Click your name in the top right corner, and select Account Settings. Then, select the Billing tab. This shows details of all invoices and the reasons behind them.
  2. For authorization holds, contact your bank to confirm the processing timeline.
  3. For duplicate or unexpected charges, contact our support team with your account details for specific clarifications and assistance.