Learn what two-factor authentication is, how to set it up, and what to do if you lose your recovery code.
What is two-factor authentication?
Two-factor authentication (2FA) is a secure method of verifying your identity and securing access to your account and business.
You may have heard 2FA referred to as multi-factor authentication (MFA), one-time password (OTP), or two-step verification.
The goal of 2FA is to verify your identity through multiple authentication factors.
This means there will be an additional layer (or factor) when you sign into your Kajabi account, in addition to your email and password.
The three most common forms of authentication or factors are:
Something you know (like a password or a PIN).
Something you have (like a mobile device or a secure key).
Something you are (like a fingerprint or facial recognition).
Two-factor authentication adds an additional layer of complexity and security because an email and password just aren't enough.
Although you can and should create a strong password, the fact is that if someone learns your login information, they can access your account. It is important to use unique, strong passwords across all accounts (not just Kajabi).
But, by enabling two-factor authentication, someone attempting to use your email and password will not succeed without your second form of authentication (like your personal mobile device or authenticator app).
We know how serious you are about your business. And with Kajabi, you strengthen your security with two-factor authentication.
Set up two-factor authentication
Click Set up 2FA.
Click Log out and continue.
On the login page, enter your email and password and click Sign in.
Choose an authentication method:
Google Authenticator or similar
SMS
Follow the steps in Authenticator app or SMS, depending on the method you chose.
Authenticator app
Scan the QR code in your authenticator app. If you are having trouble scanning the code, you can click "Trouble Scanning?" This will show you a code that you can enter into your authenticator app. You can use one of the following authenticator apps:
Authy (Google Play / App Store)
Google Authenticator (Google Play / App Store)
Auth0 Guardian (Google Play / App Store)
Microsoft Authenticator (Google Play / App Store)
Enter the code displayed in your authenticator app, then click Continue.
You will see a recovery code. Store this code in a safe place (e.g., a secure note in your password manager). Then, check the box "I have safely recorded this code" and click Sign in.
Going forward, when you sign in to Kajabi, you will be prompted to enter a code from your authenticator app.
SMS
Choose your country code (e.g., United States, US, +1).
Enter your phone number (without the country code) and click Continue.
Note:
If you enter an incorrect number multiple times, you must wait at least 10 minutes before trying again.
Enter the 6-digit code that was sent to your phone and click Continue.
You will see a recovery code. Store this code in a safe place (e.g., a secure note in your password manager). Then, check the box "I have safely recorded this code" and click Sign in.
Going forward, when you sign in to Kajabi, you will be prompted to enter a code from your phone.
Change your authentication method
In the 2FA section, click Change.
Enter your password and click Confirm.
Click Log out and continue.
Sign in your account.
Choose an authentication method and then follow the steps in the Authenticator app or SMS sections.
Sign in with 2FA
Open the Kajabi login page.
Enter your email and password.
Depending on your authentication method, enter the code from your authenticator app or texted to your phone number.
If you aren't seeing the SMS code, click Resend.
Optionally, you can check the box Remember this device for 30 days.
Click Sign in or Continue.
Sign in using your recovery code
When prompted to enter your code from your authenticator app or from your phone, click Try another method.
Click Recovery code.
Enter your recovery code and click Sign in.
You will see a new recovery code. Store this code in a safe place (e.g., a secure note in your password manager). Then, check the box "I have safely recorded this code" and click Continue.
Follow the steps in Change your authentication method.
Resetting Your Multi-Factor Authentication
If you’ve lost access to your authentication app, phone, or backup codes, don’t worry — you can securely reset your MFA through our self-serve flow.
To protect your account, you’ll complete a quick identity verification (IDV) step powered by IDMerit, our trusted third-party partner that helps confirm account ownership safely and securely.
When Should I Reset my MFA?
You should reset your MFA if:
You got a new phone or deleted your authenticator app
You lost your backup codes
You’re locked out due to a missing or expired MFA prompt
Tip: If you still have access to your authenticator, you can update your MFA by navigating to Settings → Account Settings → Sign-In and Security.
How Do I Reset my MFA
Sign Into Your Account
Input your Username and Password on the sign-in screen
On the “Verify your Identity” screen, click Need to Reset your Verification? Click here
Scan the QR code to kick of the identity verification process
Verify Your Identity
Kajabi partners with IDMerit for identity verification services. IDMerit uses encrypted, secure verification to confirm you’re the rightful account owner. They operate globally, with regional data centers to meet privacy and compliance standards.
Upload a government-issued ID (driver’s license, passport, or national ID)
Take a live selfie to confirm a facial match
Note:
This step typically takes under 2 minutes to complete.
Tips for a Smooth Verification
Make sure your Kajabi user is your legal name and not your business name or alias. If your Kajabi user is your business name and you are locked out of your account, please contact [email protected]
Use a clear, unexpired ID
Take your selfie in bright, even lighting — no glare, no filters
Ensure your name and email match your Kajabi account exactly
Avoid cropped or blurry images
Submit & Wait for Review
After submitting your ID and selfie, you’ll see a confirmation message on screen.
Most verifications complete instantly.
Manual review (if required) may take up to 24 hours.
Reset & Re-Enable MFA
Once verified, Kajabi will remove your old MFA configuration and send you a confirmation email.
You can then sign in and set up MFA again using your preferred method:
Authenticator app (recommended)
SMS (backup)
Security Notes
The IDMerit verification step is mandatory to protect your account.
Kajabi cannot manually bypass this process.
All data is processed securely by IDMerit
Data Privacy & Regional Compliance
To learn more about how IDMerit collects, uses, and protects your information, please visit their website, available at: https://www.idmerit.com/privacy-policy/. There, you’ll find clear details about their privacy practices, data handling, and ongoing compliance efforts designed to keep your information safe and secure.