This feature is currently in Beta._ This feature is being rolled out gradually. Some things are still being refined, and more detailed how-to articles are on the way. If you are currently in the beta and run into anything unexpected, please reach out to_ support@kajabi.com and the team will be able to assist.
Coupon types
Kajabi has three Coupon types:| Type | What it discounts | Best for |
|---|---|---|
| Offer | Specific Offers you attach to the coupon | Promotions on a course, community, coaching program, or any individual Offer |
| Cart | The customer’s cart total, with an optional minimum purchase amount | Storewide sales and encouraging multi-product purchases |
| Bulk | Specific Offers, using a batch of unique one-time-use codes | Selling licenses to organizations, or giving each customer their own code |
Coupon statuses
Every Coupon has a status, so you can tell what’s live at a glance:- Draft: Saved but not redeemable yet. Use Draft to set up a promotion before it goes live.
- Active: Live. Customers can redeem the Coupon at checkout.
- Expired: The expiration date has passed, and the Coupon can no longer be redeemed.
The Coupons page
Open the Sales tab and select Coupons to see all coupons on your site. Search by coupon code or filter by status, type, or offer.
The Coupon detail page
Select any Coupon to open its detail page. Here you’ll find its settings, a Coupon details panel with its status and Offer checkout URLs, and an Analytics panel showing redemptions, unique customers, and active recurring redemptions, so you can see how each promotion is performing.
Coupons can be edited after creation, and changes apply to new redemptions only. Anyone who already redeemed keeps the terms they signed up with, including subscriptions and payment plans.
Redemption limits
Redemption limits control how often a Coupon can be used. Cap the total number of redemptions, limit the Coupon to one use per customer, or limit redemption to a date range. Once a Coupon reaches its limit, it can no longer be redeemed at checkout. Add limits when you create a Coupon, or anytime after by editing it. See Create Coupons.Subscriptions and payment plans
When a Coupon is applied to a subscription or payment plan Offer, its Subscription and payment plan behavior setting determines how many payments the discount covers. Once applies to the first payment only, Repeating applies for a set number of billing cycles, and Forever applies to every payment for the life of the subscription or payment plan.Troubleshooting
If a Coupon won’t apply at checkout, the cause is usually one of these settings.Wrong currency
An Amount off Coupon must match the currency of the Offer it’s attached to. If the two are set to different currencies, the Coupon won’t apply. Fix: Check the Offer’s currency under Sales > Pricing and the Coupon’s currency on its detail page, then align the two.100% off set as an amount
Only Percentage off Coupons can make an Offer completely free. An Amount off Coupon can’t bring the price all the way to zero. Fix: Edit the Coupon’s discount type to Percent and set the value to 100.Customers still need to provide their credit card information when using a free Coupon on recurring subscription Offers.