How to Manage Your DNS Records on Kajabi

Kayla M.

Updated

Learn to view and add custom records to your DNS settings with your custom domain on Kajabi.


In this article:


What are DNS records?

If you have successfully connected your custom domain to Kajabi, you will have access to your DNS settings for your connected custom domain on Kajabi. Learn to connect a custom domain.

What is DNS?

DNS stands for the Domain Name System. Which is a fancy way of saying that the DNS is the handbook for the Internet. 

So, if the DNS is the handbook for the Internet, the DNS records are the listings for the businesses in that handbook. For example, a business listing within a handbook will provide information about the address, office hours, and services provided to help a person access that business. 

Similarly, DNS records communicate the essential information for a user to access your website.

DNS records are crucial to ensuring that your website can be connected and accessible to the outside world. 

With Kajabi, connecting your custom domain allows you to manage and view your DNS records directly from your Kajabi account.

Note:
Removing, editing, or adding custom records requires working with domain settings. If you are unfamiliar with domain settings, we recommend consulting with a web professional before making changes to your DNS records. If you require additional assistance, reach out to our Support team!

View your DNS records

To access your DNS settings in Kajabi:

  • Open the Settings tab from your Dashboard:

Dashboard_-_Kajabi.png

  • Click Domain:

Kajabi_-__admin_sites_135263_settings.png

  • Then, click DNS Settings:

Kajabi_-__admin_sites_135263_custom_domain.png


Add custom records

From your DNS Settings you can add the following custom records:

  • A record - Assigns an address for your domain to a specific IP.
  • CNAME record - Used to connect platforms through subdomains.
  • MX record - Holds your email sending and receiving information.
  • SRV record - Specifies a port for specific services. Commonly used for services like Skype or Discord.
  • TXT record - These records are used to hold your email security information (e.g., DKIM) as well as for third-party plug-ins.

To add custom records to your DNS settings: 

  • Open the Settings tab from your Dashboard.

Dashboard_-_Kajabi.png

  • Click Domain:

Kajabi_-__admin_sites_135263_settings.png

  • Then, click DNS Settings:

Kajabi_-__admin_sites_135263_custom_domain.png

  • Click + Custom Record in the top right corner of the DNS Settings page:

Kajabi_-__admin_sites_135263_custom_domain_dns_settings.png

  • Select the record type:

Kajabi_-__admin_sites_135263_custom_domain_dns_settings.png

  • Complete the prompt with your custom record's details.
  • Then, click Add

Kajabi_-__admin_sites_135263_custom_domain_dns_settings.png

Note:
Changes to your DNS records can take up to 24-48 hours to go into full effect. If you encounter issues after 24-48 hours, please reach out to Support for additional assistance.

And that’s how can manage your DNS records on Kajabi! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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