How to Migrate from the Legacy Community to Kajabi Communities

Updated

Gain access to the new community features only available with the new and improved Kajabi Communities by migrating from the Legacy Community.


In this article:


What's New With Kajabi Communities

You asked, and we listened. With Kajabi Communities, you get everything you want with the platform you know and love.

Build a more robust community than ever before with the following features:

Ready to make the move? Let's get started.


What will happen to my community?

After the migration process, your community members and content will appear in the new Kajabi Communities. 

After migrating, your Topics from the Legacy Community will become Channels in your new Kajabi Community.

Note:
All uncategorized posts will live in a Channel titled, "default topic". You are unable to move the posts after migration, so we suggest ensuring that all posts are tagged with the right topic before migration.

How to migrate and activate your new community

Migrate to the new and improved Kajabi Communities in four easy steps and start engaging your community members with the new and improved Kajabi Communities.

1. Begin the migration process

Already have an existing community with our previous community experience? Kajabi will move your content for you. Begin the migration process by clicking Migrate to New Community from your Community tab:

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Note:
If you have multiple legacy communities, each legacy community will be migrated as separate access groups under your New Community.

2. Wait for Kajabi to migrate your community

This process may take up to 24 hours to fully migrate your community content to the new community. If it has been over 24 hours, reach out to Support for assistance. Learn to get help from Kajabi Live Agents

Note:
Migrating your community will lock your existing customers out of your community until you are ready to activate. If your customer attempts to access the community while it is locked, they will be redirected to their main member library page.

3. Review your community

After the migration is complete, check out your new Community!

Add an announcement to announce the update, build new Channels, add upcoming events and meetups, and more with the latest features available with Kajabi Communities.

Keep in mind if you have more than one site on your account, you can only migrate one at a time. Each community per site must be activated before another community can be migrated.

4. Activate your new community

After reviewing and updating your new community, activate your community!

It is important to note that activating your community will reactivate access for your existing community members, allow your attached Offer(s) to be purchased, and reopen the ability for your community members to take action within your community. 

Be sure to prepare and execute your desired forms of communication (marketing campaigns, community announcements) prior to activation.

Note:
You cannot revert back to the Legacy Community after activating to the new Kajabi Communities.

And that’s how you can migrate from the Legacy Community to Kajabi Communities! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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