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Enhance your Community posts and comments by attaching various file types, including PDFs, audio files, images, and videos.
Note: You can view PDFs and play audio files directly in the Community on the web app. Mobile app users will be prompted to download a PDF or audio file first.

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Add a file to a Channel post

To upload a PDF, image, audio file, or video file to a Channel post:
  1. Click Write post.
  2. Select which Feed to post in.
  3. Then, click the + button
  4. Click the desired File type icon.
  5. Choose the file, then click Open to upload it to your post.
  6. When you’re finished, click Post to publish it.

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Delete a file from a Channel post

  1. Click the ellipsis menu […] at the top right corner of the post window.
  2. Select Edit:
  3. Click the X icon on the file to delete.
  4. Then, click Update to save your changes.

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Add a file to a Channel post comment

  1. Click the + button at the lower right corner of the comment field.
  2. Select the desired File type icon.
  3. Choose the file, then click Open to upload it to your comment.
  4. When you’re finished writing the comment, click the up arrow or hit Enter to publish it.

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Delete a file from a Channel post comment

  1. Click the ellipsis menu […] at the top right corner of the post window.
  2. Select Edit:
  3. Click the X icon on the file to delete.
  4. Then, click Update to save your changes.

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Add a file to a Channel chat message

  1. Enter a text message if desired.
  2. Click the + button: Chat Msg File
  3. Select a file (PDF, audio, image, or video).
  4. Click Open to upload the file.
  5. Click the up arrow or hit Enter to send the message.
Note: A maximum of 6 files can be added to a Channel post, comment, or chat message. The maximum file size that can be uploaded is 1 GB.

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Video file recommendations

To ensure optimal playback quality for uploaded videos in Kajabi Communities, please upload videos using the following recommended settings: Resolution: 1920×1080 (16:9)
Standard Full HD, 16:9 aspect ratio Bitrate: 5,000–8,000 kbps
Ensures sufficient detail for streaming Codec: H.264 (High Profile)
Widely supported compression format Frame Rate: 30 fps (constant)
Smooth playback for most content Audio: AAC 128–160 kbps
Standard high-quality audio
Warning: Videos that do not meet these recommend specifications may appear blurry or scale incorrectly.
Note:
  • Videos with non-standard aspect ratios (e.g., 1920×1074) may scale and appear less sharp
  • Low-bitrate videos (under 1,000 kbps) may appear well on a desktop but will degrade noticeably after upload to a Community
  • If the bitrate is less than the recommended value, the quality will degrade, even if the video has 1080 resolution
  • Re-exporting videos according to these settings will significantly improve clarity

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Upload a video larger than 1 GB

Channel posts, comments, and chat messages have a 1 GB file size limit. If your video is larger than that, host it on a member-only website page instead, then share that page’s link in your Channel post, comment, or chat message.
  1. From the Dashboard, click Website.
  2. Click Website Pages.
  3. Select the Website folder.
  4. Click + New Website Page.
  5. Enter a name for your page.
  6. Click Customize Page.
  7. Add a video block to the page and upload your video. Videos on website pages can be up to 4 GB.
  8. Click Back to Website Pages.
  9. Click the more options (⋯) icon next to your new page.
  10. Select Edit Details.
  11. Turn on Member Visibility.
  12. Click Save.
  13. Copy the page’s URL.
  14. Paste the URL into your Channel post, comment, or chat message.
Note: Member-only visibility is only available for website pages, not landing pages. If you build the page as a landing page instead, you won’t be able to restrict it to members only.