Community Settings - Customization

Documentation Index

Fetch the complete documentation index at: https://help.kajabi.com/llms.txt

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The Customization tab in Community Settings gives you control over how your Community looks, feels, and communicates with members. From here, you can configure the Global Feed, rename features to match your brand language, apply branded colors, customize emoji reactions, set a default home page, adjust communication preferences, and update member and moderator aliases. To open Community Customization settings:

1. In the Community, click the ellipsis icon (…) next to the Community search bar.
2. Then, select Community Settings.
3. In the left sidebar, select Customization.

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Global Feed

The Community Global Feed provides a central place to browse activity, and displays all posts from feed-type Channels you have access to. To disable/enable the Global Feed, rename it, or manage its available layouts:

1. Click the ellipsis icon (…) next to the Community search bar, then select Community Settings.
2. Select Customization.
3. Select the Features tab and navigate to the Global Feed section.
4. The Global Feed is enabled by default. To disable it, toggle off Enable Feed.
5. To begin customization of the Global Feed, edit the Feed Title.
6. You can select one or more View Modes, or layouts, that are available for the Channel. Community members are able to choose between the modes you select.
   • Feed (Default) - A social card layout for scrolling through text and media posts.
   • Forum - A compact table layout for scanning topics, replies, and activity.
   • Gallery - A responsive image grid for showcasing photos, designs, and visual content.
7. Then, select the Default View Mode that members see when they first open the Channel.
8. Click Save to apply changes.

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Rename and change feature aliases

Match your business brand and language with your Community by renaming key features. This helps create a more cohesive experience that resonates with your members. You may rename the following Community features:

• Challenges
• Meetups
• Channels
• Live Rooms
• Announcements
• Leaderboards

For example, you could rename Channels to “Groups” or “Crews,” or change “Challenges” to “Competitions” to best fit your needs. To rename a Community feature:

1. Click the ellipsis icon (…) next to the Community search bar, then select Community Settings.
2. Click Customization.
3. Locate the feature you wish to rename and open the dropdown.
4. Enter a Feature alias for both plural and singular.
5. Click Save to apply changes.

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Customize branding

The Community Title, Description, and Cover Image are managed through the Community Product settings in the Kajabi app. These elements shape how members discover and experience a Community from the moment they arrive. To update the Community Title, Description, or Cover Image:

1. From the Kajabi dashboard, click Products, then Community.
2. Navigate to the Settings tab.
3. Update the Title, Description, and/or Cover Image as needed.
4. Click Save to apply changes.

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Customize reactions

Custom reactions are labeled emojis you and your Community members can use to react to feed-style Channel posts, Comments on Posts, and Challenge entries. Customize the label for each emoji to match your brand’s voice and tone.

1. Click the ellipsis icon (…) next to the Community search bar, then select Community Settings.
2. Select Customization.
3. Select the Reactions tab.
4. Use the text input field next to each emoji to edit its label.
5. View how an emoji looks by scrolling your cursor over each emoji in the Preview box just below it.
6. Click Save.

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Apply a reaction

Reactions can be applied to feed-style Channel posts, Challenge entries (thumbs-up emoji only), and comments on a Channel post. To add a reaction to a Channel post or comment using the web app:

1. Navigate to the post or comment that you want to react to.
2. Place the cursor over the Inspired (thumbs-up) button. A small popup appears displaying available emojis to choose from.
3. Scroll the cursor over each emoji to preview its label in a tooltip.
4. Select the emoji.

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Community Home page

Choose which page your members land on when they visit your Community. By default, this is set to your Global Feed.

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.Select Customization from the left navigation menu.
2. Navigate to the Others tab.
3. Use the dropdown under Home page to select the desired option (for example, Feed).
4. Click Save.

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Communication settings

Adjust how members interact and what information is visible within your Community. These settings are found under the Others tab in Customization.

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Direct messaging with founder

Allow or deny Community members’ access to start direct messages with the Community Account Owner. Any existing conversations remain open.

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.
2. Select Customization in the left sidebar.
3. Navigate to the Others tab.
4. Toggle Direct messaging with founder on or off under the Communication section.

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Hide Member Directory

Control whether the Member Directory is visible to your Community members.

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.
2. Select Customization in the left sidebar.
3. Navigate to the Others tab.
4. Under the Communication section, select your desired setting for Hide Member Directory.
5. Click Save to apply your changes.

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Hide Founder’s Profile

Choose whether to allow your Community members to view the Community leader’s name and profile photo.

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.
2. Select Customization in the left sidebar.
3. Navigate to the Others tab.
4. Under the Communication section, select your desired setting for Hide Founder’s Profile.
5. Click Save to apply your changes.

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Allow custom usernames

Choose whether to allow Community members to create their own usernames for use in a Community. Members may set a username and choose whether to display it instead of their real name throughout a Community. They can set their username directly from their Profile page, at the top of the Bio card:
When enabled, the username replaces their real name everywhere it appears: Profile header, Posts, Comments, @mentions, and member lists.

• Usernames are “per community”, meaning a member can use a different username in each community they belong to.
• Each username must be unique within its community, and follows the same length constraints as the Name field.
• The @mention search works with both real names and usernames, so other members can find and tag someone regardless of which name they’re displaying.
• When disabled, the custom username field is hidden from members and real names are always used — even if a member had previously set a username.

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.
2. Select Customization in the left sidebar.
3. Navigate to the Others tab.
4. Under the Communication section, select your desired setting for Allow Custom Usernames.
5. Click Save to apply your changes.

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Member and Moderator aliases

Under Customization, you can change how you refer to your Members and Moderators within the Community.

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.
2. Select Customization in the left sidebar.
3. Navigate to the Others tab.

4. Scroll down and update aliases as desired by overwriting the default terms.
5. Click Save.

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Live Room access

Configure whether the Live Room stays open even when you did not start it (Always open), or restrict it so it only opens when a Leader, Admin, or Ambassador starts it (Wait for access).

1. Click the ellipsis icon (…) next to the Community search bar, then, select Community Settings.
2. Select Customization in the left sidebar.
3. Select your desired Live Room access setting.
4. Click Save to apply your changes.