Creating a Community Channel

Learn to create a Community Channel to start a vibrant discussion in your Community.

What is a Channel?

A Channel (formerly known as a Circle) in Kajabi Communities allows you to segment your customers into more refined groups. Channels can be set up as a feed or a chat to engage your customers.

Create a Channel on the web

Open the Products tab from your Dashboard.
Select your Community Product.
Click Go to Community.
On the upper left corner, click the ... icon and click create new. Then choose between the two types of Channels: Feed and Chat.
Add a Title and Description for your Channel.
Choose which Access Group will have access to your Channel.
Select the type of Channel you want to create:

A Feed layout supports posts and topic threads. It will be displayed in a feed-like style layout where the Community can post photos, videos, share content, and show appreciation.
A Chat is a group chat where you can exchange messages with others.

Set the privacy setting for your Channel:

The Public Channel is where all of your new members in the selected Access Group will be automatically added.
The Private Channel is where only people you invite will have access to it.

If you’re creating a Public Channel, click Save to create your Channel.
If you’re creating a Private Channel, click Next.

A members modal will open displaying a list of all Access Group members.

You'll select which people in your Access Group you want to invite to join a Private Channel. To add people to a Private Channel:

Use the checkboxes at the left to select which members to grant access.
Select the checkbox at the top of the list to select all members.
Click Save:

Note:

If you want to upload an image or video file to your Channel, there is a 1 GB upload limit for videos and a 40 MB upload limit for photos. Videos and rich content can also be added directly into a feed post by adding a link!

Note:

Add members to or remove members from a Private Channel at any time in your Channel settings by clicking the [#] members link at the right of the Privacy setting. A notification will appear in the Channel feed when new members are added.

Create a Channel on mobile

Open the mobile app.
Go to the Channels tab at the bottom of the screen.
Click the pencil icon in the top right corner:

Click Start a new Channel.
Fill out all the details.
Choose the type of Channel you want to create:
- A Feed layout supports posts and topic threads. It will be displayed in a feed-like style layout where the Community can post photos, videos, share content, and show appreciation.
- A Chat is a group chat where you can exchange messages with others.
Set the privacy setting for your Channel.
- The Public Channel is where all of your new members in the selected Access Group will be automatically added.
- The Private Channel is where only people you invite will have access to it.

If you’re creating a Public Channel, click Save to create your Channel.
If you’re creating a Private Channel, click Next.

A members modal will open displaying a list of all Access Group members.

You'll select which people in your Access Group you want to invite to join a Private Channel. To add people to a Private Channel:

Use the checkboxes at the left to select which members to grant access.
Select the checkbox at the top of the list to select all members.
Click Save.

Create and view Channel posts

You can create new Channel content or view what’s been posted in a Feed Channel or messaged in a Chat Channel by clicking the Channel name in the left sidebar to open it:

Your Feed page also displays a global feed of all Feed Channel posts. Click the sort menu at the top left of the feed to choose to view Channel posts from newest to oldest, oldest to newest, or by latest activity (i.e. posts with the most recent likes and comments):

From the Feed page, click the “Create Post” button at the top right of the feed to create a new post, then click the “Select Feed” button to choose which Channel to post it in:

then click the Post in button to choose which Channel Feed to post it in:

Pin a post

Highlight a post in your Channel Feed to spotlight a specific topic, announcement, and more!

Learn more.

Feed Cover Photo

Add a cover photo to Feed Channels.

Steps to Add a Cover Photo:

Go to the Feed channel.
In the top left corner, click Edit Page.
Click Choose File and upload your cover image.
Click Save to apply the changes.

Understanding File Upload Limits

When participating in a community, it's important to know the limitations regarding file uploads.

File Upload Limit Clarification

Upload video file: Each video file must be within the 1 GB upload limit.
Upload image files: Each image file must be within the 40 MB upload limit.

And that’s how you can create Community Channels! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!