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A new German law arrives June 19, 2026. Here’s what it asks for, why it may not change much for most offers, and how to handle it in Kajabi. Starting June 19, 2026, a new German law (Section 356a of the German Civil Code, putting EU Directive 2023/2673 into effect) asks online sellers to give customers in Germany a simple withdrawal button. If you sell to customers in Germany, this page walks through what the law covers and what, if anything, you need to do. The short version: this is about the 14-day cooling-off right — a customer’s right to back out of certain online purchases within 14 days and get a refund. The button is just an easy, built-in way for them to do that. For a lot of Kajabi offers, this right may not apply at all. Here’s how to tell.

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What the law is about

When someone buys certain things online, they get 14 days to change their mind, withdraw from the purchase, and receive a refund. The new law says that where this right exists, you have to give the customer a clear button to use it — rather than making them hunt for an email address or jump through hoops. Where the right applies, the law expects the button to:
  • Be easy to find and clearly labeled (for example, “Withdraw from contract”)
  • Sit somewhere obvious, like the customer’s account or order page
  • Take two clicks to confirm
  • Collect the customer’s name, the order or contract it relates to, and how to reach them
  • Send the customer a prompt confirmation, in a lasting form such as email

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Why this may not apply to most of your offers

Most Kajabi offers hand the customer something they can use right away — a course they can start, a download they can open, a coaching package they can begin booking. For digital content like this, the 14-day withdrawal right can fall away. But it doesn’t disappear on its own just because the content is available. It falls away when the customer, at checkout, agrees to get immediate access and acknowledges that doing so gives up their 14-day withdrawal right. That agreement is what removes the right — not the fact that the course is sitting there ready to go. So the practical path for most offers is “we ask the customer to agree to immediate access, and we capture that agreement.”

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How to capture agreement at checkout

The simplest place to handle this is right at checkout. You ask the customer to agree to immediate access and to acknowledge that, by taking it, they’re giving up their 14-day withdrawal right — and you make that a required step before they can buy. Here’s how to set it up on Enhanced Checkout:
  1. Open the Sales tab in your Dashboard.
  2. Click Pricing.
  3. Open the offer you want, or create a new one.
  4. Go to the Settings tab.
  5. Under Service agreement, choose Custom service agreement.
  6. Add your agreement text — see the note on wording below.
  7. Click Save.
Status And Kajabi Admin Offers 2150653444 Settings Edit
Once it’s a custom service agreement, customers must accept it before they can check out, so you capture the acknowledgment for every sale.
Prefer a secondary checkbox? In the Checkout Editor, add a Checkbox custom field, label it with the acknowledgment, and mark it Required. Learn more.
A word on wording: to give up the 14-day withdrawal right, the customer has to do two things in the acknowledgment:
  1. Ask you to start right away, before the 14 days are up.
  2. Confirm they understand that doing so means they lose the right to withdraw. Both parts have to be there. The wording that actually holds up depends on your offers and how you sell, so it’s worth having a licensed attorney confirm it before you go live. 
A word on wording: to give up the 14-day withdrawal right, the customer has to do two things in the acknowledgment:
  1. Ask you to start right away, before the 14 days are up.
  2. Confirm they understand that doing so means they lose the right to withdraw. Both parts have to be there. The wording that actually holds up depends on your offers and how you sell, so it’s worth having a licensed attorney confirm it before you go live. 
On a Legacy checkout template? Setup differs — check your checkout’s Additional Settings.

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What Kajabi offers today

Kajabi doesn’t have a built-in withdrawal button. If you decide an offer carries the withdrawal right and you need to give customers a button, putting that in place is your responsibility — for example, a dedicated page, contact route, or custom link in the customer’s account that does what the law expects: a clear label, a confirmation step, the details collected, and a confirmation sent to the customer.  A quick but important note: This page is for general information only and isn’t legal advice. Whether the withdrawal right applies to your offers — and what your checkout language needs to say — depends on your specific situation, so check with a licensed attorney in your area before relying on anything here. You’re responsible for determining which laws apply to your business.