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By default, Kajabi sends an automatic confirmation email to customers after they complete a purchase. If you prefer to handle post-purchase communication through your own email sequences or want to reduce the number of emails your customers receive, you can disable this confirmation email.

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Disable the confirmation email

  1. Go to Sales > Pricing
  2. Select the offer you want to modify
  3. Select the Purchase flow tab.
  4. In the Post-purchase section, select None for Post-purchase email.
  5. Click Save.
Warning: Disabling this email means customers will not receive an automated receipt or confirmation from Kajabi. Consider setting up your own email automation if you still want to send a welcome message or receipt.