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You can locate the Status of each email sequence subscriber in the Subscribers section of your email sequences:
  • Active refers to the contacts who are subscribed to the sequence.
  • Inactive refers to contacts who are not currently receiving this sequence. This can happen for two different reasons:
    • Unsubscribed: The contact unsubscribed from your marketing emails (manually, by opting out, or through a hard bounce).
    • Unconfirmed opt-in: Your account uses Double Opt-In, and the contact has not yet clicked the confirmation link. Their Marketing status can show as Subscribed while Opt-in status is still Unconfirmed — this also shows as Inactive here, even though the contact never unsubscribed. To resolve, have the contact click the confirmation link, or resubmit a Double Opt-In form on their behalf.
Note: This Inactive/Active status is specific to Email Sequences and is unrelated to a contact’s Inactive email-engagement status (based on prolonged non-engagement with marketing emails, not opt-in confirmation).

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To view the status of your Email Sequence subscribers

  1. From the Kajabi Dashboard, navigate to the Marketing tab.
  2. Select Email Campaigns.
  3. Click on the title of your Email Campaigns from the list.
  4. Select the Subscribers tab at the top navigation.