Your Help Center is a critical resource for your customers, providing essential support and information. Customizing your Help Center landing page template ensures it aligns with your brand and meets the needs of your audience. Follow this guide to personalize your Help Center landing page in Kajabi.
Customizing Your Help Center Landing Page Template
Step 1. Access Your Dashboard
From your Kajabi Dashboard, navigate to Website > Landing Pages.
Step 2. Create a New Landing Page
Click on New Landing Page to start building a customized Help Center page.
Step 3. Select the Help Center Template
Click View All (15) to browse templates, then scroll down to select KHL Help Center.
Click Get started to begin customization.
Step 4. Name Your Help Center Page
Enter a name for your page (e.g., “Help Center”) and click Create to proceed.
Step 5. Add a Form to Collect Visitor Information
At the bottom of your Help Center template, click Click here to select a form to display.
Select a Form: Choose a form that collects Name, Email, and Message fields to help you capture user inquiries effectively.
Step 6. Create a New Form (Optional)
If you need to create a new form for your Help Center submissions, click Edit your forms > New form.
Enter a title for your form, then click Save.
Step 7. Customize Form Fields
Click Add Form Field > Create a New Field
Select "Text" under type
Add a "Title" for your form field (we recommend "How can we help you?")
Finally, click "Make this field required"
Step 8. Set a Custom Thank You Page
To redirect users after they submit a form, choose Send the contact to a custom thank you page and save your settings.
Step 9. Review and Save Your Page
Once you’re satisfied with your Help Center layout and content, click Save to publish your customized Help Center page!
Customizing your Help Center landing page creates a cohesive, user-friendly support hub for your customers. Following these steps ensures your Help Center is both functional and reflective of your brand!