Our support team may request a video to gain a better understanding of the issues you are experiencing. Use a screen recording tool to capture the issue, then share the recording link or file with our support team.

Use a screen recording tool like Loom or Vimeo to record a video and generate a shareable link.

For more information on recording and sharing a video, refer to these guides:

If you used a screen recording tool like Loom or Vimeo, copy and paste your video link into the support chat widget.

If you recorded a video on your computer and need to share a file, drag and drop the video directly into the support chat widget.